Last revised: April 2024 
 
These general terms and conditions (&quot;General Terms &amp; Conditions&quot;) are intended to regulate the use of the Reception Equipment and the Services. If a Customer has subscribed to the Services via special campaigns or collaborations, the terms and conditions of the special campaigns or collaborations (&quot;Campaign Terms &amp; Conditions&quot;) are to be read together with these General Terms &amp; Conditions and, if there is a conflict, the Campaign Terms &amp; Conditions shall prevail.

The following words or expressions shall have the following meanings, unless the context otherwise requires: 
 
&quot;Agreement&quot;&nbsp;means the agreement between Astro and the Customer constituted by Astro&rsquo;s acceptance of the Customer&rsquo;s offer to subscribe for the Services in the Application Form, including these General Terms &amp; Conditions and, as applicable, any Campaign Terms and Conditions. 
&nbsp; 
&quot;Application Form&quot;&nbsp;means the application form completed by a Customer confirming their application to subscribe for the Services. 
&nbsp; 
&quot;Astro&quot;&nbsp;means MEASAT Broadcast Network Systems Sdn Bhd (Company Number 199201008561 (240064-A)). 
&nbsp; 
&quot;Astro Cloud&quot;&nbsp;means Astro&rsquo;s recording services, whether on a free, paid, subscription or other basis, provided by Astro over the internet, through Astro&rsquo;s cloud servers and accessible to authorised internet access devices, such as Astro Boxes with an internet connection, personal computers, tablets and smart phones. 
&nbsp; 
&quot;Content&quot;&nbsp;means the content made available by Astro to the Customer as part of the Services, which may include television channels, radio channels and on-demand content. 
&nbsp; 
&quot;Customer&quot;&nbsp;means the person named in the Application Form who is subscribing to the Services in accordance with this Agreement. 
&nbsp; 
&quot;EHDD&quot;&nbsp;means the independently or non-independently purchased external hard disk drive which is compatible with the Astro Box and enables the Customer to record the Content. 
&nbsp; 
&quot;Government Tax&quot;&nbsp;means any applicable sales tax, service tax or tax of a similar nature. 
&nbsp; 
&quot;Personal Data&quot;&nbsp;means personal data and other information collected by Astro from the Customer, including all information and details in relation to the Services provided by the Customer to Astro. 
&nbsp; 
&quot;Programming Package&quot;&nbsp;means the package of content, including, as applicable, television channels, radio channels and on-demand content, selected by the Customer and which the Customer is eligible to receive in consideration of payment of the Subscription Fees. 
&nbsp; 
&quot;Reception Equipment&quot;&nbsp;means, collectively, the equipment provided by or on behalf of Astro which enables the Customer to gain access to and receive the Services, comprising of any and all of the following: (i) the authorised digital decoder, including, as applicable, the personal video recorder which enables recording of programmes (&quot;PVR&quot;), the &lsquo;Ultra Box&rsquo;, or the &lsquo;Ulti Box&rsquo; (each an &quot;Astro Box&quot;), (ii) the authorised parabolic dish, (iii) the low noise block (&quot;LNB&quot;), (iv) the remote control unit, (vi) the high definition multimedia interface (&lsquo;HDMI&rsquo;) cable, and (v) the Smart Card/SIM Card, or any other equipment authorised by Astro from time to time. 
&nbsp; 
&quot;Services&quot;&nbsp;means any services, including the Programming Package, provided by Astro to the Customer in consideration of the Subscription Fees. The Services may also include data, high definition format services, recording services, Astro Cloud recording services, pay-per-view, premium/special events, near video on demand, interactive and other special services made available to the Customer by Astro. 
&nbsp; 
&quot;Smart Card/SIM Card&quot;&nbsp;means the authorised card, containing a microchip, which, when inserted in the authorised Astro Box will permit the Customer to legitimately gain access to and receive the Services. 
&nbsp; 
&quot;Software&quot;&nbsp;means the software, algorithm and other intellectual property, including any updates, modified versions, additions and copies of certain software, forming part of the Reception Equipment, including the Astro Box or the EHDD, that may be provided by Astro from time to time. 
&nbsp; 
&quot;Subscription Fees&quot;&nbsp;means the cumulative fees payable by the Customer to Astro for the Services, which may vary depending on the Programming Package chosen by the Customer, and any special events or services subscribed to by the Customer. 
&nbsp; 
Unless the context otherwise requires: (i) words denoting the singular shall include the plural and vice versa; and (ii) words denoting any one gender shall include all genders. 
&nbsp; 
The words &quot;including&quot;, &quot;include&quot;, &quot;for example&quot;, &quot;in particular&quot; and words of similar effect shall not limit the general effect of the words which precede them.

DEFINITIONS AND INTERPRETATION

Reception Equipment.

<ol>
	<li>The Customer shall receive the Services only through the use of Reception Equipment which has been authorised by Astro. Notwithstanding any Campaign Terms and Conditions, ownership of the Reception Equipment remains with Astro, save for the Smart Card/SIM Card which ownership remains with the relevant third-party manufacturer or supplier at all times. The Customer shall not resell or sublet or transfer or provide the Services and/or the Reception Equipment to anyone. The Smart Card/SIM Card shall be used only as part of the Reception Equipment in which it is installed. In addition, the Reception Equipment shall be used only by the Customer at the residential address which the Customer has specified in the Application Form and as permitted by the Agreement. Any other use of the Reception Equipment is prohibited, including the use of the Reception Equipment with unauthorised smart cards/SIM cards.</li>
	 
	<li>Notwithstanding anything contained in the Agreement, the Customer shall not own the Smart Card/SIM Card. Title and all equitable and legal rights in the Smart Card/SIM Card, including all algorithms, software or other intellectual property embedded in the Smart Card/SIM Card shall vest in and remain with the relevant third party manufacturer or supplier. If the Customer&rsquo;s Smart Card/SIM Card is lost or damaged, the Customer may obtain a replacement from Astro by paying RM50 (excluding any Government Tax) or such other amount as may be determined by Astro from time to time.</li>
	 
	<li value="NaN">Astro shall be responsible for the maintenance of the Reception Equipment as long as the Customer maintains his subscription to the Services, subject to the Customer: (i) using the Reception Equipment for its intended purpose, adhering to all instructions and notices given by Astro from time to time in respect of the use of the Reception Equipment; (ii) not abusing, misusing or damaging the Reception Equipment; and (iii) maintaining and safeguarding the Reception Equipment in good working condition, fair wear and tear excepted.&nbsp;</li>
	 
	<li value="NaN">Astro may, with reasonable prior notice to the Customer, conduct periodic maintenance and/or change, repair, replace, or retrieve the Reception Equipment as Astro deems necessary to enable the Customer to enjoy the Services. The Customer shall allow authorised Astro personnel access to the Customer&rsquo;s premises for the aforesaid purpose.</li>
	 
	<li value="NaN">If the Customer&rsquo;s Reception Equipment is damaged, lost or stolen, the Customer should notify Astro promptly. If the Reception Equipment is damaged, lost or stolen while under the Customer&rsquo;s custody, Astro reserves the right to charge the Customer the cost for the damaged, lost or stolen Reception Equipment. Notwithstanding the aforesaid, the Customer shall be charged a service fee for the logistics cost of a technician&rsquo;s visit to the Customer&rsquo;s residence for any periodic maintenance and/or to change, repair, replace, retrieve the Reception Equipment. Such service fee rates are published on&nbsp;<a href="https://www.astro.com.my/" target="_blank">www.astro.com.my</a>&nbsp;and may be subject to revision at any time and from time to time as Astro deems fit.</li>
	 
	<li value="NaN">Subject to Clause 8 below, if the Services are discontinued or terminated at any time for any reason whatsoever either by the Customer or Astro, the Customer shall allow Astro and/or its authorised agents to retrieve the Reception Equipment from the Customer&rsquo;s premises, failing which Astro reserves the right to charge and the Customer shall be liable to pay Astro the cost of the Reception Equipment. The Customer shall return and surrender the Reception Equipment to Astro in the same condition it was when it was initially provided to the Customer, fair wear and tear excepted, failure of which shall result in the Customer being liable to pay Astro the cost of the Reception Equipment. If the Customer wishes to re-subscribe to the Services following termination, any Reception Equipment not returned by the Customer at the time of termination may not be authorised by Astro for use in respect of the new subscription.</li>
	 
	<li value="NaN">The Customer shall use the Reception Equipment in accordance with instructions provided by Astro from time to time, whether in writing or otherwise.</li>
	 
	<li value="NaN">If the Customer purchases other equipment in connection with the Services (including a wireless router or an EHDD for the purposes of recording), the Customer shall be responsible for such equipment and Astro will not be liable to the Customer in any circumstances relating to such equipment.</li>
	 
	<li value="NaN">The following terms shall apply in respect of any Software that may be used by the Customer as part of the Services and/or in the Reception Equipment:
	<ul>
		<li value="NaN">the Software embedded in the Reception Equipment is of a proprietary and confidential nature;</li>
		<li>the Customer may use the Software solely in executable code form and solely in conjunction with the Reception Equipment:</li>
		<li>the Customer may not copy, reproduce, transfer or distribute the Software, or any copy thereof, in whole or in part;</li>
		<li>the Customer may not modify, adapt, alter, translate, or create derivative works from the Software or part thereof;</li>
		<li>the Customer may not merge or incorporate the Software or part thereof embedded in the Reception Equipment with or into any other algorithm or software;</li>
		<li>the Customer may not reverse engineer, disassemble, decompile or translate the Software, or otherwise attempt to derive the source code of the Software;</li>
		<li>the Customer may not rent, lease, load, resell or distribute the Software, or any part thereof, or attempt to install or connect the Reception Equipment or any part thereof in any manner to any removable equipment for copying, transfer, storage of recorded programmes for any purpose in any form and/or media;</li>
		<li>the Software is licensed, not sold, to the Customer for use only under the terms of this licence, and Astro and its suppliers reserve all rights not expressly granted to the Customer. Astro and its suppliers retain ownership of all copies of the Software itself. Except as stated above, this licence does not grant to the Customer any intellectual property rights in the Software;</li>
		<li>any attempt to transfer any of the rights, duties or obligations of this licence is void. This licence will be automatically terminated immediately if the Customer breaches any term or condition herein;</li>
		<li>Astro reserves the right, in respect of the Reception Equipment, to: (a) alter the Software; (b) alter the features and/or functionality; (c) provide data and content to the Reception Equipment; (d) store data and content on the hard disk drive; and (f) send electronic messages to the Reception Equipment through periodic downloads;</li>
		<li>the Customer consents to Astro upgrading and/or updating Software currently used in the Reception Equipment or uploading and/or downloading any data or information in the Smart Card/SIM Card at any time at its sole and absolute discretion;</li>
		<li>Astro will use commercially reasonable efforts to schedule any downloads to minimize interference with or interruption to the Services, but shall have no liability to the Customer for any interruptions in the Reception Equipment and the Services arising out of or related to such downloads; and</li>
		<li>neither Astro nor any of its representatives makes or passes on to the Customer or other third party, any warranty or representation on behalf of Astro or its suppliers with respect to the Reception Equipment or the Software, including any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement of third party rights.</li>
	</ul>
	</li>
</ol>
 
Installation. 
&nbsp;
<ol>
	<li value="NaN">Unless prescribed otherwise, installation charges shall be borne by the Customer.</li>
	 
	<li value="NaN">The Customer shall ensure that his residence (or the infrastructure of his residence) is compliant with the prescribed installation and activation guidelines for the Reception Equipment and access to his residence is obtained for the installation and activation of the Reception Equipment.&nbsp;</li>
	 
	<li value="NaN">If the Customer lives in a multi-dwelling unit, the Customer shall obtain the necessary consent from the Customer&rsquo;s building management or owner for the installation, maintenance, inspection and removal of the Reception Equipment. The Customer is responsible for ensuring that his television is compatible with the Reception Equipment and the prescribed installation and the activation guidelines for the Services.&nbsp;</li>
	 
	<li value="NaN">If the Customer wishes to transfer his subscription to a new address, he may request to do so but it may be subject to further charges. The reinstallation and reactivation of the Reception Equipment at a new address may not be possible due to limitations in the existing infrastructure at the new address, in which case the Agreement will be terminated in accordance with Clause 8 below. Appointments for the installation and activation of the Reception Equipment and the Services will be subject to the Customer&#39;s availability and the Customer (or a person authorised by him) must be present during such installation and activation works and sign off on the completion of the installation and activation process.&nbsp;</li>
	 
	<li value="NaN">The Customer agrees and acknowledges that installation of the Reception Equipment may require drilling and surface run cabling at the Customer&rsquo;s premises.</li>
</ol>
&nbsp; 
Installation Charges. 
&nbsp;
<ol>
	<li value="NaN">A &quot;Standard Installation&quot; means where the Astro Box is connected to 1 television set and the outdoor unit using a 15 metre co-axial cable and the accessories (including the standard wall mount) which are pre-packed in the outdoor unit carton packing.&nbsp;</li>
	 
	<li value="NaN">The charges for a Standard Installation are deemed to include: (i) labour; (ii) bare surface run cable with clips (including the 15 metre cable and F-connectors); (iii) transportation of the Astro Box to the relevant residential address; (iv) basic connectivity to a TV; (v) activation of the Astro Box; (vi) demonstration of the operations of the Astro Box and its features; and (vii) the warranty for installation workmanship as follows: (a) 24 months for a Subscription with a Minimum Subscription Period of 24 months and with the Ultra Box; (b) 6 months for a Subscription without a Minimum Subscription Period and with the Ultra Box; (c) 6 months for all other types of Astro Box, regardless of subscription type; and (d) no warranty provided for &lsquo;Plug &amp; Play&rsquo; Astro Boxes.&nbsp;</li>
	 
	<li value="NaN">The Customer shall be required to pay: (i) the prescribed charges for a Standard Installation based on the Programme Package and Astro Box selected; and (ii) any additional charges where the authorised Astro installer must provide services additional to a Standard Installation, such additional charges to be paid in cash directly to the authorised Astro installer upon completion of the installation at the Customer&rsquo;s designated premises.</li>
	 
	<li value="NaN">Plug &amp; Play Astro Box.&nbsp;A Customer should install and activate their &lsquo;Plug &amp; Play&rsquo; Astro Box within 7 days of receiving the same. Should the Customer fail to do so, then Astro may activate the &lsquo;Plug &amp; Play&rsquo; Astro Box on the eighth day. Billing and any applicable warranty period shall commence from the date of activation.</li>
	 
	<li value="NaN">Delivery Method.&nbsp;The Customer agrees and acknowledges that the Content that can be viewed on the Astro Box may differ depending on the delivery method (for example whether by way of satellite or internet protocol (IPTV)) and accordingly the Customer is not entitled to any compensation or refund if certain Content is unavailable due to the delivery method.</li>
</ol>

RECEPTION EQUIPMENT AND INSTALLATION

<div class="collapsible-body js-collapsible-body" style="display: block;">
<div class="collapsible-rich-text w-richtext" data-automation-id="faq-answer">
<ol role="list" start="">
	<li value="1.1">Subject to acceptance by Astro of the Customer&rsquo;s application for the Services, Astro agrees to provide the Services to the Customer, in accordance with the terms and conditions of the Agreement. Upon submission of the Customer&rsquo;s application to Astro for the Services, Astro shall conduct a verification and confirmation exercise to determine (i) accuracy of the information to provide the Services at the designated residential address and (ii) the credit worthiness of the Customer.</li>
	 
	<li>The Customer shall only use or view the Services on television or other audiovisual equipment at the residential address that the Customer has provided in the Application Form and only for the Customer&rsquo;s own private use. The Customer is prohibited from displaying the Services in a public place or a commercial establishment, such as a pub, bar, restaurant, club or café. The Customer is also prohibited from reselling the Services or charging any fee to any person to view the Services.</li>
	 
	<li>The Customer shall not rebroadcast, reproduce, transmit, compress, modify, perform, display, record, duplicate, distribute, tamper, interfere, impose, remove, alter, add or delete the Services in any form whatsoever.</li>
	 
	<li>The Customer is prohibited from recording, copying or reproducing the Services or any part thereof other than solely for the purpose of domestic and private use and viewing as permitted by the Copyright Act 1987 (as amended or replaced from time to time).</li>
	 
	<li>The Agreement permits reception of the Services only in Malaysia, and reception outside Malaysia may constitute a violation of international copyright and other laws.</li>
	 
	<li>Theft, fraud, piracy or other unauthorised usage of the Services or Reception Equipment may subject the Customer to civil and criminal sanctions.</li>
	 
	<li>Astro may from time to time launch new services and/or programmes and the Customer may purchase any such new services and/or programmes or may authorise any other person to do so in the Customer&rsquo;s household. The Customer acknowledges that any person who has access to the Reception Equipment may purchase such new services and/or programmes and the Customer will be responsible to pay for all such charges. The Customer is solely responsible for ensuring that no one uses the Reception Equipment assigned to the Customer without the Customer&rsquo;s authorisation. If the Customer wishes to protect against such unauthorised purchases or activities, the Customer may do so by activating the channel security lock on his Astro Box.</li>
</ol>
</div>
</div>

USE OF SERVICES

<ol>
	<li>The Customer shall maintain and keep his account active on the selected Programme Package for the minimum continuous period as specified in the Application Form or, if the Customer has subscribed to the Services via special campaigns or collaborations, as stated in the applicable Campaign Terms &amp; Conditions (the &quot;Minimum Subscription Period&quot;).</li>
	 
	<li>If the Customer causes the suspension and/or termination of the Services at any time during the Minimum Subscription Period for any reason whatsoever, including with non-payment of Subscription Fees as and when due, then a cancellation fee will be charged to the Customer&rsquo;s Astro account calculated on a prorated basis.</li>
	 
	<li>Should the Customer wish to change the Programming Package to which he subscribes at any time after the start of the Minimum Subscription Period, the Customer will be charged an administrative fee as determined by Astro for each change request, whether it is to add, remove or replace any Programming Package.</li>
</ol>

MINIMUM SUBSCRIPTON PERIOD

<ol>
	<li>The Customer may elect to pay his Subscription Fees on a monthly basis or on such other basis as Astro may allow from time to time. The Subscription Fees, for the payment period which the Customer has elected, must be paid in full for such period, in advance either by cash, cheque, money order or bank draft. The Customer may also elect to pay the Subscription Fees by credit card or direct debit from his bank account by authorising Astro to do so in the Application Form.</li>
	 
	<li>Astro will send the Customer a statement of account for the Subscription Fees but the Customer will be responsible for prompt payment even if the Customer does not receive the statement of account. Any statement of account shall be deemed to be accepted by the Customer after 30 days from the date thereof and the Customer shall not thereafter be entitled to raise any objection in relation to the same.</li>
	 
	<li>Nothing herein shall preclude Astro from correcting at any time any error or discrepancy in the amount stated in the statement of account.</li>
	 
	<li>Any advance payments made by the Customer will only cover the Programming Package selected by the Customer and will not cover other services or special events purchased by the Customer during any billing period. In such event, the Customer agrees to pay promptly the prescribed fee for such services or special events upon being billed by Astro.</li>
	 
	<li>In addition to the Subscription Fees, the Customer&rsquo;s payment must include all bank charges, commissions, Government Tax or tax of similar nature, where applicable. The Customer shall pay Astro all fees, penalties and handling charges for cheques made payable to Astro and returned unpaid by the Customer&rsquo;s bank. In addition, the Customer shall pay all reasonable costs and attorneys&rsquo; fees incurred by Astro in recovering any amounts due from the Customer.</li>
	 
	<li>Overdue Payments. For every 30 days that the Customer&rsquo;s account is overdue by an amount of more than RM10.00, Astro reserves the right to charge the Customer an administrative fee at the rate as may be prescribed by Astro from time to time (excluding any Government Tax) to the Customer&rsquo;s account for administrative costs. In addition, Astro reserves the right to suspend or terminate the Customer&rsquo;s access to the Services at any time without notice to the Customer, if payments are not received when due. Astro may also set-off any amounts credited to the Customer against any amounts the Customer owes to Astro. Astro may at its discretion appoint any third party to perform its billing services in relation to the Services.</li>
</ol>

PAYMENT TERMS

<ol>
	<li>Astro shall be entitled at its sole discretion to revise the Services and the Subscription Fees (including the structure of the Subscription Fees) at any time and will use reasonable endeavours to notify the Customer of such revisions.</li>
	 
	<li>Astro reserves the right and shall be entitled at any time to: (i) add, delete or make changes to the Services; (ii) add or substitute alternative programming or new channels; (iii) terminate or discontinue any of the channels included in the Services; (iv) alter the number of channels and price of each Programming Package; (v) alter the number of Programming Packages; (vi) reduce the number of hours of broadcast of any of the channels included in the Services; (vii) upgrade or update any Software currently in use in the Reception Equipment; or (viii) upload or download any data or information in the Smart Card/SIM Card.</li>
	 
	<li>Astro shall be under no liability whatsoever to the Customer if any of the rights reserved in this Clause 6 are exercised by Astro, and the Customer shall remain liable to pay the Subscription Fees in full. Astro also reserves the right at any time and from time to time to amend this Agreement. Such amendments will take effect as from such date as Astro may determine. The Customer may be notified of such amendments through written notice, electronic mail, Astro&rsquo;s website or such other form or medium as Astro may deem appropriate.</li>
	 
	<li>The Customer&rsquo;s continued use of the Reception Equipment and/or subscription to the Services will constitute acceptance of the amendments. If the Customer is not agreeable to any of the terms of this Agreement, including any amendments thereof, the Customer may terminate the Services in accordance with Clause 8 below.</li>
</ol>

RESERVATION OF RIGHTS

<ol>
	<li value="1.1">By his offer to subscribe for the Services, the Customer represents, warrants, covenants and undertakes with Astro that:
	<ul>
		<li value="NaN">the Customer is 21 years of age or above and resides in Malaysia;</li>
		<li>the information provided by the Customer in the Application Form is accurate and truthful;</li>
		<li>the address listed in the Application Form is a residential dwelling unit and is the address at which the Customer will receive the Services;</li>
		<li>the Services will be used solely for private viewing at such address and the Services will not be displayed in a public place, hotel, pub, bar, restaurant, club, cafe or other commercial establishments;</li>
		<li>the Customer will not resell the Services or impose any charge on others to view the Services, nor will he rebroadcast, reproduce, transmit, compress, modify, perform, display, record, publicly perform, duplicate, distribute, tamper, interfere, impose, remove, alter, add or delete the Services in any form whatsoever;</li>
		<li>the Customer will not record, copy or reproduce the Services or any part thereof&nbsp;other than solely for the purpose of domestic and private use and viewing as permitted by the Copyright Act 1987 (as amended or replaced from time to time); and</li>
		<li>the Customer will not use the Reception Equipment in any way not&nbsp;authorised&nbsp;by&nbsp;the Agreement.</li>
		 
		<li>&nbsp;</li>
	</ul>
	</li>
	<li>The Customer will immediately notify Astro of: (i) any change in the information listed on the Application Form and any other information provided or communication made to Astro, including information or communication in connection with the charging of the Customer&rsquo;s credit card or debiting of the Customer&rsquo;s bank account; (ii) the discovery of any theft, piracy or other unauthorized usage of the Services (including usage of the Services outside Malaysia); or (iii) any fraud, theft, loss, unauthorized use or any other occurrence of unlawful activities in relation to the Services and/or the Reception Equipment (and the Customer shall also lodge a police report if required to do so and provide a copy of such police report to Astro).</li>
	 
	<li>The Customer consents to the use and processing of any and all of the Customer&rsquo;s Personal Data for the purposes of: (i) providing the Services; (ii) marketing any products or services of Astro, its affiliates and/or Astro&rsquo;s business partners, including any collaborative campaigns; (iii) complying with any statutory or legal obligations; (iv) credit checking and/or debt recovery; and (v) any other activities which are ancillary to the Services.</li>
	 
	<li>The Customer also consents to the disclosure by Astro of any and all of the Customer&rsquo;s Personal Data to (i) Astro&rsquo;s affiliates; (ii) any telecommunications provider which Astro has an arrangement with in connection with the Services; (iii) Astro&rsquo;s agents, auditors and advisers and those of Astro&rsquo;s affiliates; (iv) any other parties which provide retail products and services for the purposes of marketing activities; (v) any organisation which provides credit checking, credit reporting and/or debt recovery services if the Customer has any outstanding fee or monies due to Astro at any point in time; and (vi) any entity or person, the disclosure to which is reasonably necessary or desirable for the provision of the Services. The Customer also consents to the transfer by Astro of the Personal Data to locations outside Malaysia for any of the purposes set out above.</li>
	 
	<li>Astro may also disclose the Customer&rsquo;s Personal Data: (i) when it is required or requested to do so by law, a court order or an order from any government or law enforcement authority or regulatory agency (including the police and the Malaysian Communications and Multimedia Commission); (ii) if Astro reasonably believes that it has a lawful right to disclose the Customer&rsquo;s Personal Data to any third party or that it would have had the Customer&rsquo;s consent for such disclosure if the Customer had known of the same; and/or (iii) if Astro&rsquo;s disclosure to any third party is in the public interest.</li>
	 
	<li>The Customer&rsquo;s Personal Data will be obtained from the Customer at the time of subscription for the Services or as may be requested from the Customer by Astro at anytime thereafter or from existing Personal Data which had been collected by Astro previously.</li>
	 
	<li>The Customer may, upon payment of a prescribed fee, request for access to or correction of the Customer&rsquo;s Personal Data or for limiting the processing of the Customer&rsquo;s Personal Data at any time hereafter by submitting such request to Astro in writing via registered post to the &ldquo;Personal Data Protection Officer&rdquo; at MEASAT Broadcast Network Systems Sdn Bhd, Astro All Asia Broadcast Centre, Peti Surat 10148, 50704 Kuala Lumpur or by email (which must be sent from the email address registered with Astro) to&nbsp;<a href="mailto:pdpo@astro.com.my">pdpo@astro.com.my</a>. Any inquiries or complaints with respect to the Customer&rsquo;s Personal Data should also be channelled to Astro in this manner.</li>
	 
	<li>Provision of all of the Customer&rsquo;s Personal Data as may be requested by Astro is required for the processing of the Customer&rsquo;s subscription for the Services. Failure to provide the same may result in Astro not being able to provide the Services to the Customer. The Customer represents and warrants that the consent of third parties (e.g. family member or friend) whose Personal Data the Customer has provided in the Application Form and disclosed to Astro has been obtained to allow Astro to process the same for the purposes as set out in this Agreement.</li>
</ol>

CUSTOMER REPRESENTATIONS, WARRANTIES, COVENANTS AND UNDERTAKINGS

<ol>
	<li value="1.1">Astro shall have the right, in its sole discretion and without notice, to suspend or terminate the Customer&rsquo;s access to the Services if the Customer breaches any of the undertaking, representations or warranties referred to above or any other term of the Agreement or use the Reception Equipment in a manner not permitted by the Agreement or determined inappropriate by Astro.</li>
	 
	<li>Subject to Clause 4, the Customer may suspend or terminate the Services by giving a minimum of 1 month&rsquo;s written notice to Astro.</li>
	 
	<li>If the Services are suspended or terminated either by the Customer or by Astro, the Customer shall remain liable to pay: (i) the full Subscription Fee for the entire billing month in which the suspension or termination occurred; (ii) all amounts due from the Customer prior to such suspension or termination; and (iii) the cancellation fee referred to in Clause 4 if the suspension or termination is prior to the expiry of the Minimum Subscription Period. The Customer is required to inform Astro once such payment is made by the Customer to Astro under this Clause 8.3 or Clause 8.4 below by calling in to 03 9543 3838.</li>
	 
	<li>In order to reactivate the Services following suspension, the Customer will be charged a reconnection fee at the rate as may be prescribed by Astro from time to time and all due amounts must be paid before the Services can be reactivated. To enjoy the same price and any other offer tied to the Programme Package which the Customer had opted for prior to the suspension of the Services, the Customer is required to inform Astro accordingly.</li>
	 
	<li>Astro may in its sole discretion and without any liability to the Customer suspend or terminate the Customer&rsquo;s access to the Services at any time where Astro has been informed or is aware that the Customer has used the Reception Equipment in a manner such that there is an offence and/or infringement committed under provisions of the Copyright Act 1987 (as amended from time to time).</li>
	 
	<li>Notwithstanding the above, Astro may in its sole discretion and without any liability to the Customer suspend or terminate the Customer&rsquo;s access to the Services at any time without cause and in such case the Customer will be responsible only for payment of Subscription Fees up to the date of such suspension or termination and any amounts due prior to such date.</li>
	 
	<li>The Agreement shall automatically terminate in the event that the Reception Equipment or any hardware and/or software used by Astro in the provision of the Services becomes affected as to its performance and/or functionality so as to render it impossible for Astro to continue to provide the Services. In such event the sole extent of Astro&rsquo;s liability to the Customer shall be the refund of any Subscription Fees paid in advance by the Customer pro-rata from the period of interruption prior to termination.</li>
</ol>

SUSPENSION AND TERMINATION

<ol>
	<li value="1.1">Astro is not responsible or liable to the Customer for: (i) any interruptions in the transmission or delivery of any Content; (ii) the deletion, erasure or failure to retrieve any Content that have been recorded or downloaded onto the Astro Box; (iii) the suspension or termination of the Services for any reason whatsoever, whether or not within its control, including the failure of power, transponders, satellite or satellite transmissions, satellite ground control equipment, signal processing and uplink equipment, acts of God, emergencies, military operations, civil disorder, industrial disputes of any kind, fire, flood, lightning, rain, sun or other weather outages, explosion, acts or regulations by the government (including the withdrawal of consents, permits or licences) or failure, termination or cessation by third parties to provide Content and any force majeure reasons.</li>
	 
	<li>Astro has no liability to the Customer for problems with the Reception Equipment or damage arising from the Customer&rsquo;s use of the Reception Equipment caused by the Customer&rsquo;s own act, negligence or omission. Where the Customer has caused damage to the Reception Equipment by the Customer&rsquo;s own act, negligence or omission, Astro will assist to repair or replace the Reception Equipment and any such cost in relation to or arising out of such repair or replacement shall be charged to the Customer&rsquo;s Astro account.</li>
	 
	<li>Astro has no responsibility or liability whatsoever for any interruption or loss of Services arising directly or indirectly from the installation of the Reception Equipment, the EHDD and/or SMATV System trunking (where applicable) by any unauthorised third party.</li>
	 
	<li>Astro makes no warranties or representations whatsoever with respect to the Content and in particular Astro does not guarantee the sequence, accuracy, completeness, timeliness or the security of any data or information contained in the Services and shall not be liable for any claim arising out of any act or omission by Astro or any act or omission by the Customer, including claims for loss or damage, libel, slander, personal injury, damage to property or any other loss arising howsoever caused.</li>
	 
	<li>The Services are provided on an &ldquo;as is&rdquo; and &ldquo;as available&rdquo; basis. The Customer acknowledges that he uses the Services and relies on information obtained through the Services at his own risk. Astro does not make any representation and disclaims any warranties of any kind in relation to the Services, including availability, accessibility, timeliness or security of any Content or information transmitted or obtained using the Services or provided to the Customer as part of the Services. Astro also disclaims any and all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement to the fullest extent allowed by law.</li>
	 
	<li>Astro neither guarantees nor warrants that the Services will be free from any fault, error or interruption nor will Astro be liable for any inability to use or access the Service, or for the interruption, delay or failure of the Services.</li>
	 
	<li>Astro will not be liable to the Customer or any person claiming through the Customer for any refunds of the Subscription Fee, or any other claims or for any costs, loss or damages (whether direct or indirect), or for loss of revenue or profits or for any special or consequential loss, loss of data, loss of business or loss of anticipated savings of any nature whatsoever (even if Astro had been advised of the possibility of such losses) due to any non-performance of Astro&rsquo;s obligations, including:
	<ul>
		<li>use or inability to use or access the Services for whatever reasons, such as adverse weather conditions, electromagnetic interference, equipment failure or congestion in the Services network, the quality of the Services, information available or obtained via the Services or arising out of any action taken in response to or as a result of such information available or obtained via the Services;</li>
		<li>any upgrading or modification to the Services as deemed necessary by Astro;</li>
		<li>any act, omission, error, default by Astro and/or Astro&#39;s related companies, its officers, employees and agents in relation to the Services;</li>
		<li>any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claims arising out of any act, omission, negligence or default by the Customer in relation to any part of the Services;</li>
		<li>any interruption, suspension, termination, malfunction, unauthorized use, defect or loss of the Reception Equipment and/or the Services for any reason whatsoever;</li>
		<li>any loss, distortion or corruption of data arising out, or from the use, of the Services;</li>
		<li>the use of any equipment (whether provided by Astro or otherwise) which does not guarantee reliability and signal strength quality; and</li>
		<li>any inconvenience caused to the Customer.</li>
	</ul>
	</li>
	 
	<li>Notwithstanding any other terms herein, the Customer agrees that the maximum liability of Astro to the Customer or any third party for any cause of action (whether in contract, tort or other causes of action) shall in no event exceed RM200.00.</li>
</ol>

EXCLUSION OF ASTRO’S LIABILITY

<ol>
	<li value="1.1">The Customer agrees and acknowledges that the Content is copyright material owned by Astro and/or third party content suppliers, and protected by copyright and other applicable laws, and may not be reproduced, published, broadcast, rewritten, or redistributed without the written permission of Astro and/or the relevant third party content supplier, and to this end, Astro may be required to restrict the Customer&rsquo;s ability to record any Content. The rights to record the Content and the length of which the Content is stored under the Customer&rsquo;s recordings may vary and shall be determined by Astro and/or the third party content suppliers.</li>
	 
	<li>Where the Customer is entitled (as part of his subscription to a Programming Package) and is enabled (where his Astro Box includes PVR and/or Astro Cloud recording functionality) to record Content, the following terms shall apply:
	<ul>
		<li>in order to have access to any recorded Content, the Customer must currently subscribe to the corresponding Programming Package that includes such Content;</li>
		<li>Astro and/or the third party content supplier do not guarantee or have any liability to the Customer as to the timeliness, access to or recording quality of any particular Content or for any losses or damages arising out of or related to the use or non-use, misuse, availability or reliance on any recording functionality in the Astro Box and/or the Astro Cloud;</li>
		<li>the total storage for recordings on the Astro Box is limited and the volume of Content that may be stored will vary depending on the time length and quality of the Content being recorded; and</li>
		<li>for recordings on Astro Cloud:
		<ul>
			<li>the total hours of storage for recording on Astro Cloud available to a Customer is limited, based on the Programme Package or add-on to which the Customer subscribes;</li>
			<li>Astro Cloud recording enables the Customer to store recordings on Astro&rsquo;s cloud servers and can be accessed via authorised internet access devices such as an Astro Box with internet connections, personal computers, tablets and smart phones;</li>
			<li>the Customer may subscribe to an add-on (if made available by Astro), that enables the Customer to increase the number of hours of storage on Astro Cloud available for the Customer&rsquo;s recordings for an additional fee. If the Customer subsequently cancels his subscription to such add-on, the number of hours of storage will revise to the default number. If the quantity of Customer&rsquo;s recordings on Astro Cloud at the date of cancellation exceeds the default number of hours then the older recordings will be deleted to bring the Customer&rsquo;s available storage in line with the default number; and</li>
			<li>the Customer agrees that Astro may, at its sole discretion, revise the default Astro Cloud recording hours available to the Customer at any time and will use reasonable endeavours to notify the Customer of such revisions.</li>
		</ul>
		</li>
	</ul>
	</li>
	 
	<li>If the Customer&rsquo;s subscription is suspended or terminated pursuant to Clause 8 then the following shall apply in respect of any recordings of Content on the PVR or the Astro Cloud:
	<ul>
		<li>the Customer with a suspended account will be unable to schedule new recordings and playback existing recordings, although recordings scheduled before the suspended status may proceed;</li>
		<li>the Customer with terminated or cancelled accounts will not be able to schedule new recordings, playback existing recordings and any recordings scheduled before the cancelled or terminated status will not continue. All the Customer&rsquo;s recordings under terminated or cancelled status will be deleted; and</li>
		<li>if the Customer returns an Astro Box that enables recording of programmes on its hard drive (including the PVR), any existing recordings that the Customer has made will not be retrievable or transferable to another device.</li>
	</ul>
	</li>
</ol>

RECORDING AND COPYRIGHT

<ol>
	<li value="1.1">Any communication or notice to Astro, other than a notice to the Personal Data Protection Officer, should be in writing to the address stated overleaf or to Peti Surat 10335, 50710 Kuala Lumpur and marked for the attention of the &ldquo;Customer Management Division&rdquo;.</li>
	 
	<li>All correspondence and notices by Astro to the Customer will be: (i) sent in writing to the most recent mailing address provided by the Customer to Astro or to the address stated on the Application Form; or (ii) by email to the Customer&rsquo;s email address registered with Astro; or (iii) published on Astro&rsquo;s website; or (iv) in such other form or via such other medium as Astro may deem appropriate.</li>
	 
	<li>Notices sent in writing will be considered to be received upon hand delivery or upon the fifth business day after posting. Notices sent by email will be considered to be received upon electronic confirmation of the transmission of the email to the Customer&rsquo;s aforementioned email address.</li>
</ol>

NOTICES AND CORRESPONDENCE

The Customer does not have the right to assign or transfer any part of the Customer&rsquo;s rights or obligations under the Agreement to any other party without the prior written consent of Astro. Astro may assign the whole or part of the rights in the Agreement to any third party without the Customer&rsquo;s consent.

ASSIGNMENT

Subject to the provisions of the Direct Sales and Anti-Pyramid Scheme Act 1993 (Act 500) (as amended or replaced from time to time), the Customer may rescind the Agreement before the expiry of the cooling-off period set out in the Application Form.

RIGHT OF RESCISSION UNDER THE DIRECT SALES AND ANTI-PYRAMID SCHEME ACT 1993

The Agreement is governed by the laws of Malaysia. Any and all disputes arising directly or indirectly out of this Agreement shall be exclusively dealt with by the courts of Malaysia.

GOVERNING LAW AND JURISDICTION

General Terms and Conditions for Astro Services

Last revised: May 2024 
 
INTRODUCTION 
&nbsp;
<ol>
	<li value="1.1">These are the terms and conditions (&quot;Astro Fibre Terms and Conditions&quot;) applicable to a Customer (as defined below) who subscribes to the Astro Fibre Services (as defined below).</li>
	 
	<li>If a Customer has subscribed to the Astro Fibre Services via special campaigns or collaborations, the terms and conditions of the special campaigns or collaborations (&quot;Campaign Terms and Conditions&quot;) are to be read together with these Astro Fibre Terms and Conditions, and if there is a conflict, the Campaign Terms and Conditions shall prevail.</li>
	 
	<li>By completing the Astro Fibre Application Form (as defined below), the Customer is deemed to have accepted the Astro Fibre Terms and Conditions and, if applicable, the Campaign Terms and Conditions.</li>
</ol>

The following words or expression shall have the following meanings, unless the context otherwise requires: 
 
&quot;Astro&quot;&nbsp;means MEASAT Broadcast Network Systems Sdn Bhd (Company No. 199201008561 (240064-A). 
 
&quot;Astro Fibre Application Form&quot;&nbsp;means the application form completed by a Customer confirming their application to subscribe to the Astro Fibre Services. 
 
&quot;Astro Fibre Agreement&quot;&nbsp;means the agreement between Astro and the Customer constituted by Astro&rsquo;s acceptance of the Customer&rsquo;s offer to subscribe to the Astro Fibre Services in the Astro Fibre Application Form, including these Astro Fibre Terms and Conditions and any Campaign Terms and Conditions, as applicable. 
 
&quot;Astro Fibre Equipment&quot;&nbsp;means any equipment provided by or on behalf of Astro and includes such equipment leased to Customer or installed at the Customer&rsquo;s address stated in the Astro Fibre Application Form which enables the Customer to gain access to the internet and WiFi connectivity and receive the Astro Fibre Services, comprising of any and all of the following: fibre modem, wireless router, Mesh WiFi or such other equipment provided by Astro from time to time. 
 
&quot;Astro Fibre Services&quot;&nbsp;means the standalone high-speed broadband service provided by Astro to the Customer in consideration of the Astro Fibre Subscription Fees. 
 
&quot;Astro Fibre Subscription Fees&quot;&nbsp;means the cumulative fees payable by the Customer to Astro for the Astro Fibre Services, which may vary depending on the subscription plan chosen by the Customer. 
 
&quot;Customer&quot;&nbsp;means the person named in the Astro Fibre Application Form who is subscribing to the Astro Fibre Services in accordance with the Astro Fibre Agreement. 
 
&quot;Customer&rsquo;s Astro Account&quot;&nbsp;means the Customer&rsquo;s account maintained with Astro containing details and information of the Customer and services provided by Astro to the Customer. 
&nbsp; 
&quot;Government Tax&quot;&nbsp;means any applicable sales tax, service tax or tax of a similar nature. 
 
&quot;Minimum Subscription Period&quot;&nbsp;shall have the meaning ascribed to it in Clause 5.1 herein. 
 
&quot;Personal Data&quot;&nbsp;means personal data and other information collected by Astro from the Customer, including all information and details in relation to the Astro Fibre Services provided by the Customer to Astro. 
 
Unless the context otherwise requires: (i) words denoting the singular shall include the plural and vice versa; and (ii) words denoting any one gender shall include all genders. 
&nbsp; 
The words &ldquo;including&rdquo;, &ldquo;include&rdquo;, &ldquo;for example&rdquo;, &ldquo;in particular&rdquo; and words of similar effect shall not limit the general effect of the words which precede them.

DEFINITIONS

<ol>
	<li value="1.1">Astro Fibre Equipment will be provided to the Customer when subscribing to the Astro Fibre Services to enable the usage of the Astro Fibre Services.</li>
	 
	<li>For service improvement and troubleshooting purposes, Astro reserves the right to access remotely any of the Astro Fibre Equipment or any other equipment used by the Customer for collection of data on key performance indicators, wireless router performance and total service performance.</li>
	 
	<li>The Customer shall promptly notify Astro if the Astro Fibre Equipment is damaged, lost or stolen. If the Astro Fibre Equipment is damaged, lost or stolen while under the Customer&rsquo;s custody or becomes faulty due to the Customer&rsquo;s own act, negligence or omission, Astro reserves the right to charge the Customer the cost of the Astro Fibre Equipment as may be prescribed by Astro from time to time. The Customer may visit Astro&rsquo;s official website at <a href="http://www.astro.com.my">www.astro.com.my</a> for further information on the cost of Astro Fibre Equipment.</li>
	 
	<li>In the event the Astro Fibre Services are discontinued or terminated at any time for any reason whatsoever either by the Customer or Astro in accordance with Clause 8 herein, the Customer shall allow Astro and/or its authorised agents to retrieve the Astro Fibre Equipment from the Customer&rsquo;s premises, failing which Astro reserves the right to charge and the Customer shall be liable to pay Astro the cost of the Astro Fibre Equipment. The Customer shall return and surrender the Astro Fibre Equipment to Astro in the same condition as when they were initially provided to the Customer, fair wear and tear excepted, failing which, the Customer shall be liable to pay Astro the cost of the Astro Fibre Equipment as may be prescribed by Astro from time to time.</li>
	 
	<li>The Customer shall not resell or sublet the Astro Fibre Equipment to anyone.</li>
	 
	<li>Add-ons
	<ul>
		<li>The Customer may subscribe to additional add-ons, including the Mesh WiFi add-on.</li>
		<li>Mesh WiFi Add-On: the Customer is eligible to a maximum of five (5) units of Mesh WiFi per Customer&rsquo;s Astro Account.</li>
		<li>The Customer shall be responsible for any additional payments applicable to any additional add-ons.</li>
		<li>Any cancellation or termination of a Mesh WiFi add-on will not be subject to any cancellation fee.</li>
		<li>The Customer shall return the Mesh WiFi in accordance with Clause 3.4 upon termination of the Mesh WiFi add-on subscription.</li>
		<li>Astro reserves the right to charge the Customer the cost for the damaged, lost or stolen Mesh WiFi in accordance with Clause 3.3.</li>
	</ul>
	</li>
</ol>

ASTRO FIBRE EQUIPMENT

<ol>
	<li value="1.1">The Customer agrees to schedule an appointment with Astro for the installation of Astro Fibre Equipment and activation of the Astro Fibre Services (subject to availability). Any cancellation by the Customer within forty-eight (48) hours prior to the&nbsp;scheduled appointment for installation and activation will be subject to a cancellation&nbsp;charge&nbsp;of RM200 (excluding any Government Tax) or at the rate as may be prescribed by Astro from time to time.</li>
	 
	<li>The Customer (or a person authorised by the Customer) shall be present during such installation and activation works and sign off on the completion of the installation and activation process. The Customer shall ensure that the premises are already equipped with the requisite basic infrastructure to enable the installation of the Astro Fibre Equipment and activation of the Astro Fibre Services.</li>
	 
	<li>Unless stated otherwise, installation of the Astro Fibre Equipment shall be free for the Customer. Non-standard installation, including installation of any wiring or cabling at the interior or exterior of the Customer&rsquo;s premises shall be subject to an additional installation fee and charges depending on the requirements, which shall be paid directly by the Customer to the authorised Astro installer, upon completion of the non-standard installation at the Customer&rsquo;s premises.</li>
	 
	<li>Any installation required shall be conducted by Astro&rsquo;s authorised installer. Astro will not be responsible or liable for any installation conducted by any unauthorised third party.</li>
	 
	<li>The Customer agrees and acknowledges that the installation process may require construction works such as minimum drilling and surface run cabling at the Customer&rsquo;s premises. In the event the Customer does not agree to such installation process, the Customer agrees and acknowledges that Astro shall have the right to (i) cancel the installation of Astro Fibre Equipment; (ii) not activate the Astro Fibre Services; and (iii) claim from the Customer for any costs incurred in sending the Astro&rsquo;s authorised installer to the Customer&rsquo;s premises.</li>
	 
	<li>Upon activation of the Astro Fibre Services, the Astro Fibre Equipment (including the wireless router) will be assigned with a Private Internet Protocol (IP) address version IPv4 or IPv6 by default. When made available, the Customer will have the option to subscribe to a Public Internet Protocol (IP) address.</li>
	 
	<li>If the Customer wishes to relocate or transfer the Customer&rsquo;s subscription to a new address, the Customer may request to do so subject to the following terms:
	<ul>
		<li>​​Relocation Within Serviceable Area
		<ul>
			<li>Within Minimum Subscription Period:
			<ul>
				<li>The Customer will be re-contracted to a new twenty-four (24) months subscription and a standard relocation fee of RM500 (excluding any Government Tax) will apply. Astro may, at its sole discretion, waive or revise such relocation fee provided that the Customer has subscribed to the Astro Fibre Services for a period of at least 6 months prior to the request for relocation or transfer.</li>
			</ul>
			</li>
			<li>After the expiry of Minimum Subscription Period:
			<ul>
				<li>The Customer will be re-contracted to a new twenty-four (24) months subscription only. No relocation fee applies.</li>
			</ul>
			</li>
			 
			<li>&nbsp;</li>
		</ul>
		</li>
		<li>Relocation Within Non-Serviceable Area 
		<ul>
			<li>​Within Minimum Subscription Period:
			<ul>
				<li>the Astro Fibre Services shall be terminated and an early cancellation fee as prescribed in Clause 5.2 herein shall apply for any early termination of the Astro Fibre Services prior to the expiry of the Minimum Subscription Period.</li>
			</ul>
			</li>
			<li>After the expiry of Minimum Subscription Period:
			<ul>
				<li>the Astro Fibre Services shall be terminated and no cancellation fee applie&nbsp;&nbsp;</li>
			</ul>
			</li>
		</ul>
		</li>
	</ul>
	</li>
	 
	<li>Astro may approve the Customer&rsquo;s request for relocation or transfer if it is within a serviceable area and the Customer shall schedule an appointment with Astro for the installation of Astro Fibre Equipment and activation of the Astro Fibre Services at the new relocated area in accordance with Clauses 4.1 and 4.2 herein. Astro reserves the right to impose any additional terms and conditions or requirements for any request for relocation or transfer.</li>
	 
	<li>Notwithstanding the foregoing, Astro reserves the right to terminate the Astro Fibre Services if the Customer wishes to relocate to a non-serviceable area.</li>
</ol>

INSTALLATION AND ACTIVATION

<ol>
	<li value="1.1">The minimum subscription period for the Astro Fibre Services is twenty-four (24) continuous months from the activation date of the Astro Fibre Services (&quot;Minimum Subscription Period&quot;).</li>
	 
	<li>Early termination of the Astro Fibre Services by the Customer prior to the expiry of the Minimum Subscription Period shall be subject to a cancellation fee of RM100.00 (excluding any Government Tax) x the remaining months of the Minimum Subscription Period or at the rate as may be prescribed by Astro from time to time.</li>
	 
	<li>Upon expiry of the Minimum Subscription Period, the Astro Fibre Services shall continue to be provided to the Customer and the Customer shall continue to pay the Astro Fibre Subscription Fees unless termination is made by either the Customer or Astro in accordance with Clause 8 herein.</li>
</ol>

MINIMUM SUBSCRIPTION PERIOD

<ol>
	<li value="1.1">The Customer may choose to upgrade or downgrade the Astro Fibre Services subscription package/plan by raising a request to Astro for approval.</li>
	 
	<li>If the request for change is made during the Minimum Subscription Period and Astro approves the Customer&rsquo;s request for:
	<ul>
		<li>a downgrade, the Customer will be re-contracted to a new twenty-four (24) months subscription period upon such downgrade of the Astro Fibre Services package/plan becoming effective.</li>
		<li>an upgrade, the Customer will NOT be re-contracted to a new twenty-four (24) months subscription period upon such upgrade of the Astro Fibre Services package/plan and the existing Minimum Subscription Period shall continue until it expires.</li>
	</ul>
	</li>
	 
	<li>If the request for change is made after the expiry of Minimum Subscription Period and Astro approves the Customer&rsquo;s request for such change, the Customer will be re-contracted to a new twenty-four (24) months subscription period upon such change becoming effective, irrespective of whether it is an upgrade or a downgrade of the Astro Fibre Services.</li>
	 
	<li>Astro reserves the right to impose any additional terms and conditions or requirements for any request to upgrade or downgrade the Astro Fibre Services subscription package/plan.</li>
</ol>

CHANGE OF ASTRO FIBRE PACKAGE

<ol>
	<li value="1.1">All prices for the Astro Fibre Subscription Fees exclude Government Tax.</li>
	 
	<li>Non-Malaysian Customer without any active Customer&rsquo;s Astro Account will be required to pay a deposit of RM500.00 or any amount as may be prescribed by Astro from time to time, upon subscription of the Astro Fibre Services. Subject to Clause 5 and Clause 7.10 herein, the said deposit will be returned to the Customer upon termination of the Astro Fibre Services.</li>
	 
	<li>The Customer may elect to pay the Astro Fibre Subscription Fees on a monthly basis or on such other basis as Astro may allow from time to time. The Astro Fibre Subscription Fees must be paid in full for such period which the Customer has elected, either by cash, cheque, money order or bank draft. The Customer may also elect to pay the Astro Fibre Subscription Fees by using credit card or via a direct debit from the Customer&rsquo;s bank account by authorising Astro to do so in the Astro Fibre Application Form.</li>
	 
	<li>A Customer who has registered for auto-debit payment via a credit or debit card is eligible for auto-debit rebates of RM5.00 x twenty-four (24) months. The aforesaid rebate will be credited into the applicable active Customer&rsquo;s Astro Account on a monthly basis.</li>
	 
	<li>Astro will send to the Customer a statement of account for the Astro Fibre Subscription Fees on a monthly basis but the Customer shall be responsible for prompt payment regardless of whether the Customer receives the statement of account or not. Any statement of account shall be deemed to be accepted by the Customer after thirty (30) days from the date thereof and the Customer shall not thereafter be entitled to raise any objection in relation to the same.</li>
	 
	<li>Nothing herein shall preclude Astro from correcting at any time any error or discrepancy in the amount stated in the statement of account.</li>
	 
	<li>In addition to the Astro Fibre Subscription Fees, the Customer&rsquo;s payment shall include all bank charges, commissions, Government Tax or tax of similar nature, where applicable. The Customer shall pay Astro all fees, penalties and handling charges for cheques made payable to Astro and returned unpaid by the Customer&rsquo;s bank. In addition, the Customer shall pay all reasonable costs and attorneys&rsquo; fees incurred by Astro in recovering any amounts due from the Customer.</li>
	 
	<li>Overdue Payments. For every thirty (30) days that the Customer&rsquo;s Astro Account is overdue by an amount of more than RM10.00, Astro reserves the right to charge the Customer a late payment fee of RM10.00 (excluding any Government Tax) to the Customer&rsquo;s Astro Account for administrative costs. In addition, Astro reserves the right to suspend or terminate the Customer&rsquo;s access to the Astro Fibre Services at any time without notice to the Customer, if payments are not received when due.</li>
	 
	<li>Astro may at its discretion appoint any third party to perform its billing services in relation to the Astro Fibre Services.</li>
	 
	<li>Astro may also set-off any amounts credited to the Customer against any amounts the Customer owes to Astro.</li>
</ol>

<ol>
	<li value="1.1">Astro shall have the right, in its sole discretion and without notice, to suspend or terminate the Customer&rsquo;s access to the Astro Fibre Services if the Customer breaches any of the undertakings, representations or warranties referred to in Clause 11 herein or any other term of the Astro Fibre Agreement.</li>
	 
	<li>Subject to Clause 5, the Customer may suspend or terminate the Astro Fibre Services by giving at least thirty (30) days written notice to Astro.</li>
	 
	<li>If the Astro Fibre Services are suspended or terminated either by Astro pursuant to Clause 8.1 or by the Customer pursuant to Clause 8.2, the Customer shall remain liable to pay: (i) the full Astro Fibre Subscription Fee for the entire billing month in which the suspension or termination occurred; (ii) all amounts due from the Customer prior to such suspension or termination; and (iii) the cancellation fee referred to in Clause 5.2 if the suspension or termination is made prior to the expiry of the Minimum Subscription Period. The Customer is required to inform Astro once such payment is made by the Customer to Astro under this Clause 8.3 or Clause 8.4 below by calling in to 03-9543 3838.</li>
	 
	<li>In order to reactivate the Astro Fibre Services following suspension, the Customer will be charged an administrative fee at a rate as specified by Astro from time to time and all due amounts must be paid before the Astro Fibre Services can be reactivated. To enjoy the same price and any other offer which the Customer had opted for prior to the suspension of the Astro Fibre Services, the Customer is required to inform Astro accordingly.</li>
	 
	<li>Notwithstanding the above, Astro may in its sole discretion and without any liability to the Customer suspend or terminate the Customer&rsquo;s access to the Astro Fibre Services at any time without cause and in such case the Customer will be responsible only for payment of Astro Fibre Subscription Fees up to the date of such suspension or termination and any amounts due prior to such date.</li>
	 
	<li>All Astro Fibre Equipment must be returned to Astro in accordance with Clause 3.4 upon termination of the Astro Fibre Services.</li>
	 
	<li>Astro has the right to temporarily or permanently control or restrict the Customer&rsquo;s online activities to protect Astro&rsquo;s networks and maintain its quality of services for all Customer, where such activities may have a detrimental effect on other Customer&rsquo;s quality of service.</li>
	 
	<li>Astro may modify or temporarily suspend the Astro Fibre Services, or any part of it, to the extent necessary for Astro to carry out maintenance, technical repair, enhancement or emergency work.</li>
</ol>

GENERAL TERMS AND CONDITIONS GOVERNING ASTRO FIBRE SERVICES 
&nbsp;
<ol>
	<li value="1.1">Subject to acceptance by Astro of the Customer&rsquo;s application for the Astro Fibre Services, Astro agrees to provide the Astro Fibre Services to the Customer, in accordance with the terms and conditions of the Astro Fibre Agreement. Upon submission of the Astro Fibre Application Form by the Customer, Astro shall conduct a verification and confirmation exercise to determine: (i) the accuracy of the Customer&rsquo;s information prior to providing the Astro Fibre Services at the designated residential address as specified in the Astro Fibre Application Form; (ii) whether the Customer&rsquo;s premises is located within a serviceable area; and (iii) the credit worthiness of the Customer. Astro reserves the right to refuse or reject the Customer&rsquo;s application to subscribe to the Astro Fibre Services without assigning any reason thereto.</li>
	 
	<li>The Customer shall only use the Astro Fibre Services at the residential address that the Customer has provided in the Astro Fibre Application Form.</li>
	 
	<li>The Customer shall use the Astro Fibre Services for lawful purposes and in accordance with <a href="https://acm-cms-assets.eco.astro.com.my/acm/media/other/final-fair-usage-policy.pdf">Astro&rsquo;s Fair Usage Policy</a> set out in Annexure&nbsp;1&nbsp;herein.</li>
</ol>

USE OF ASTRO FIBRE SERVICES

<ol>
	<li value="1.1">Astro shall be entitled at its sole discretion to revise the Astro Fibre Services and the Astro Fibre Subscription Fees at any time and will use reasonable endeavours to notify the Customer of such revisions.</li>
	 
	<li>Astro reserves the right and shall be entitled at any time to alter, modify, restore, investigate, troubleshoot, update, enhance, upgrade or make changes to the Astro Fibre Services and/or Astro Fibre Equipment.</li>
	 
	<li>Astro shall be under no liability whatsoever to the Customer if any of the rights reserved in Clause 10 are exercised by Astro, and the Customer shall remain liable to pay the Astro Fibre Subscription Fees in full.</li>
	 
	<li>Astro also reserves the right at any time and from time to time to amend the Astro Fibre Agreement, including these Astro Fibre Terms and Conditions and any Campaign Terms and Conditions, at its sole discretion. Such amendments will take effect as from such date as Astro may determine. The Customer may be notified of such amendments in accordance with Clause 13.2 herein.</li>
	 
	<li>The Customer&rsquo;s continued use of the Astro Fibre Equipment and/or subscription to the Astro Fibre Services will constitute an irrevocable and unconditional acceptance of the amendments stated in Clause 10.4 above. If the Customer is not agreeable to any of the terms of the Astro Fibre Agreement, including any amendments thereof, the Customer may terminate the Astro Fibre Services in accordance with Clause 8 herein.</li>
</ol>

RIGHTS RESERVED BY ASTRO

<ol>
	<li value="1.1">By the offer to subscribe to the Astro Fibre Services, the Customer represents, warrants, covenants and undertakes to Astro that:
	<ul>
		<li>the Customer is 21 years of age or above;</li>
		<li>the information provided by the Customer in the Astro Fibre Application Form is accurate, truthful and current;</li>
		<li>the address listed in the Astro Fibre Application Form is a residential dwelling unit and is the address at which the Customer will receive the Astro Fibre Services;</li>
		<li>the Customer will not use the Astro Fibre Services in contravention of <a href="https://acm-cms-assets.eco.astro.com.my/acm/media/other/final-fair-usage-policy.pdf">Astro&rsquo;s Fair Usage Policy</a> set out in Annexure 1 herein;</li>
		<li>the Customer will comply and not contravene any and all applicable laws and regulations of Malaysia, whether relating to the Astro Fibre Services or otherwise;</li>
		<li>the Customer shall be solely responsible for any information retrieved, stored and transmitted by Customer through the use of the Astro Fibre Services; and</li>
		<li>the Customer shall pay and settle any and all fees and other charges due to Astro in accordance with the Astro Fibre Agreement.</li>
	</ul>
	</li>
	 
	<li>The Customer undertakes to immediately notify Astro of: (i) any change in the information listed on the Astro Fibre Application Form and any other information provided or communication made to Astro, including information or communication in connection with the charging of the Customer&rsquo;s credit card or debiting of the Customer&rsquo;s bank account; (ii) unauthorized usage of the Astro Fibre Services; or (iii) any fraud, theft, loss, unauthorized use or any other occurrence of unlawful activities in relation to the Astro Fibre Services and/or the Astro Fibre Equipment (and the Customer shall also lodge a police report if required to do so and provide a copy of such police report to Astro).</li>
	 
	<li>The Customer shall indemnify and hold Astro harmless against any and all loss, liability, cost, expense or claim (including reasonable legal expenses) suffered or incurred by Astro arising directly or indirectly from or in connection with:
	<ul>
		<li>any failure by the Customer to comply with any of the provisions of the Astro Fibre Agreement;</li>
		<li>any claims for libel, infringement of intellectual property rights or breach of any applicable laws whatsoever arising from or attributable to any material transmitted, received or stored via the Astro Fibre Services and from all claims arising out of any act or omission of the Customer or any unauthorized use of the Astro Fibre Services; or</li>
		<li>any and all claims, demands, proceedings or fines made or imposed against Astro by a third party arising out of, in connection with or due to the Customer&rsquo;s breach of the Astro Fibre Agreement or in using the Astro Fibre Services, including claims for defamation, infringement of intellectual property rights, death or personal injury and/or property damage</li>
	</ul>
	</li>
</ol>

CUSTOMER REPRESENTATION, WARRANTIES, COVENANTS AND UNDERTAKING

<ol>
	<li value="1.1">Astro is not responsible or liable to the Customer for: (i) any interruptions in the transmission or delivery of internet service; (ii) the suspension or termination of the Astro Fibre Services for any reason whatsoever, whether or not within its control, including the failure of or disruption to power supply, disruption of interconnected communications facilities or networks, damage to or destruction of the network howsoever caused including interference to or compromise of the network caused by third party acts (e.g. DDOS attacks), interruption to supply chain that is beyond the reasonable control of Astro, acts of God, emergencies, military operations, civil disorder, industrial disputes of any kind, fire, flood, lightning, rain, sun or other weather outages, explosion, acts or regulations by the government (including the withdrawal of consents, permits or licences) or failure, termination or cessation by third parties to provide network or services including Astro&rsquo;s telecommunications provider and any force majeure reasons.</li>
	 
	<li>Astro has no liability to the Customer for problems with the Astro Fibre Equipment or damage arising from the Customer&rsquo;s use of the Astro Fibre Equipment caused by the Customer&rsquo;s own act, negligence or omission. Where the Customer has caused damage to the Astro Fibre Equipment by the Customer&rsquo;s own act, negligence or omission, Astro will assist to repair or replace the Astro Fibre Equipment and any such cost in relation to or arising out of such repair or replacement shall be charged to the Customer&rsquo;s Astro Account.</li>
	 
	<li>Astro has no responsibility or liability to the Customer for problems caused or arising from the use of Customer&rsquo;s own equipment.</li>
	 
	<li>Astro has no responsibility or liability whatsoever for any interruption or loss of the Astro Fibre Services arising directly or indirectly from the installation of the Astro Fibre Equipment by any unauthorised third party.</li>
	 
	<li>Astro shall not be liable for any claim arising out of any act or omission by Astro or any act or omission by the Customer, including claims for loss or damage, libel, slander, personal injury, damage to property or any other loss arising howsoever caused.</li>
	 
	<li>The Astro Fibre Services are provided on an &ldquo;as is&rdquo; and &ldquo;as available&rdquo; basis. Astro also disclaims any and all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement to the fullest extent allowed by law.</li>
	 
	<li>Astro neither guarantees nor warrants the accuracy, availability, stability or accessibility of the Astro Fibre Services including any access to any online website, domain, destination and that the Astro Fibre Services will be free from any fault, error or interruption nor will Astro be liable for any inability to use or access the Astro Fibre Services, or for the interruption, delay or failure of the Astro Fibre Services.</li>
	 
	<li>The Customer agrees and acknowledges that Astro will endeavour to provide the Astro Fibre Services on best effort basis. The Customer further acknowledges that actual download/upload speeds may be lower than as advertised due to external factors, including but not limited to: (i) the quality of the Customer&rsquo;s internal wiring, (ii) if the Customer is using a wireless connection, (iii) faulty equipment of the Customer, (iv) network capacity and the number of Customer on the network or any particular website at any one time, (v) the signal strength of wireless connection from Customer&rsquo;s devices, (vi) the distance between Customer&rsquo;s devices and the WiFi router, and/or (vii) obstruction of WiFi signals by any objects. The above-mentioned factors may affect the WiFi speeds of Customer&rsquo;s connected devices.</li>
	 
	<li>Astro will not be liable to the Customer or any person claiming through the Customer for any refunds of the Astro Fibre Subscription Fee, or any other claims or for any costs, loss or damages (whether direct or indirect), or for loss of revenue or profits or for any special or consequential loss, loss of data, loss of business or loss of anticipated savings of any nature whatsoever (even if Astro had been advised of the possibility of such losses) due to any non-performance of Astro&rsquo;s obligations, including:
	<ul>
		<li>use or inability to use or access the Astro Fibre Services for whatever reasons, such as adverse weather conditions, electromagnetic interference, equipment failure, disruption or interference of Astro&rsquo;s network or its telecommunications provider&rsquo;s network and the quality of the Astro Fibre Services;</li>
		<li>any upgrading or modification to the Astro Fibre Services and/or Astro Fibre Equipment as deemed necessary by Astro;</li>
		<li>any act, omission, error, default by Astro and/or Astro&#39;s related companies, its officers, employees and agents in relation to the Astro Fibre Services;</li>
		<li>any interruption, suspension, termination, malfunction, unauthorized use, defect or loss of the Astro Fibre Equipment and/or the Astro Fibre Services for any reason whatsoever;</li>
		<li>any loss, distortion or corruption of data arising out, or from the use, of the Astro Fibre Services;</li>
		<li>the use of any equipment (whether provided by Astro or otherwise) which does not guarantee reliability and internet strength quality; and</li>
		<li>any inconvenience caused to the Customer.&nbsp;</li>
	</ul>
	</li>
	 
	<li>Notwithstanding any other terms herein, the Customer agrees that the maximum liability of Astro to the Customer or any third party for any cause of action (whether in contract, tort or other causes of action) shall in no event exceed RM200.00.</li>
</ol>

<ol>
	<li value="1.1">Any communication or notice to Astro, other than a notice to the Personal Data Protection Officer, should be made in writing to MEASAT Broadcast Network Systems Sdn Bhd, Astro All Asia Broadcast Centre, Peti Surat 10148, 50704 Kuala Lumpur or by email (which must be sent from the email address registered with Astro) or to Peti Surat 10335, 50710 Kuala Lumpur and marked for the attention of the &ldquo;Customer Management Division&rdquo;.</li>
	 
	<li>All correspondence and notices by Astro to the Customer will be: (i) sent in writing to the most recent mailing address provided by the Customer to Astro or to the address stated on the Astro Fibre Application Form; or (ii) by email to the Customer&rsquo;s email address registered with Astro; or (iii) published on Astro&rsquo;s website; or (iv) in such other form or via such other medium as Astro may deem appropriate.</li>
	 
	<li>Notices sent in writing will be considered to be received upon hand delivery or upon the fifth business day after posting. Notices sent by email will be considered to be received upon electronic confirmation of the transmission of the email to the Customer&rsquo;s aforementioned email address.</li>
</ol>

Subject to the provisions of the Direct Sales and Anti-Pyramid Scheme Act 1993 (Act 500) (as amended or replaced from time to time), the Customer may rescind the Astro Fibre Agreement before the expiry of the cooling-off period set out in the Astro Fibre Application Form.

<ol>
	<li value="1.1">The Customer consents to the use and processing of any and all of the Customer&rsquo;s Personal Data for the purposes of: (i) providing the Astro Fibre Services; (ii) marketing any products or services of Astro, its affiliates and/or Astro&rsquo;s business partners, including any collaborative campaigns; (iii) complying with any statutory or legal obligations; (iv) credit checking and/or debt recovery; and (v) any other activities which are ancillary to the Astro Fibre Services.</li>
	 
	<li>The Customer also consents to the disclosure by Astro of any and all of the Customer&rsquo;s Personal Data to (i) Astro&rsquo;s affiliates; (ii) any telecommunications provider which Astro has an arrangement with in connection with the Astro Fibre Services; (iii) Astro&rsquo;s agents, auditors and advisers and those of Astro&rsquo;s affiliates; (iv) any other parties which provide retail products and services for the purposes of marketing activities; (v) any organisation which provides credit checking, credit reporting and/or debt recovery services if the Customer has any outstanding fee or monies due to Astro at any point in time; and (vi) any entity or person, the disclosure to which is reasonably necessary or desirable for the provision of the Astro Fibre Services. The Customer also consents to the transfer by Astro of the Customer&rsquo;s Personal Data to locations outside Malaysia for any of the purposes set out above.</li>
	 
	<li>Astro may also disclose the Customer&rsquo;s Personal Data: (i) when it is required or requested to do so by law, a court order or an order from any government or law enforcement authority or regulatory agency (including the police and the Malaysian Communications and Multimedia Commission); (ii) if Astro reasonably believes that it has a lawful right to disclose the Customer&rsquo;s Personal Data to any third party or that it would have had the Customer&rsquo;s consent for such disclosure if the Customer had known of the same; and/or (iii) if Astro&rsquo;s disclosure to any third party is in the public interest.</li>
	 
	<li>Customer&rsquo;s Personal Data will be obtained from the Customer at the time of subscription for the Astro Fibre Services or as may be requested from the Customer by Astro at any time thereafter or from existing Personal Data which had been collected by Astro previously.</li>
	 
	<li>The Customer may, upon payment of a prescribed fee, request for access to or correction of the Customer&rsquo;s Personal Data or for limiting the processing of the Customer&rsquo;s Personal Data at any time hereafter by submitting such request to Astro in writing via registered post to the &ldquo;Personal Data Protection Officer&rdquo; at the address stated in Clause 13.1 herein or by email (which must be sent from the email address registered with Astro) to <a href="mailto:pdpo@astro.com.my.">pdpo@astro.com.my.</a> Any inquiries or complaints with respect to the Customer&rsquo;s Personal Data should also be channelled to Astro in this manner.</li>
	 
	<li>Provision of all of the Customer&rsquo;s Personal Data as may be requested by Astro is required for the processing of the Customer&rsquo;s subscription for the Astro Fibre Services. Failure to provide the same may result in Astro not being able to provide the Astro Fibre Services to the Customer. The Customer represents and warrants that the consent of third parties (e.g. family member or friend) whose Personal Data the Customer has provided in the Application Form and disclosed to Astro has been obtained to allow Astro to process the same for the purposes as set out in this Agreement.</li>
</ol>

CUSTOMER’S PERSONAL DATA

<ol>
	<li value="1.1">Astro may assign the whole or part of its rights in the Astro Fibre Agreement to any third party without the Customer&rsquo;s consent.</li>
	 
	<li>The Customer does not have the right to assign or transfer any part of the Customer&rsquo;s rights or obligations under the Astro Fibre Agreement to any other party without prior written consent from Astro.</li>
</ol>

<ol>
	<li value="1.1">The Astro Fibre Agreement is governed by the laws of Malaysia. Any and all disputes arising directly or indirectly out of the Astro Fibre Agreement shall be exclusively dealt with by the courts of Malaysia.</li>
</ol>

<ol>
	<li value="1.1">Customer acknowledges and agrees that by subscribing to Astro Fibre Bundle, Customer will be subjected to both these Astro Fibre Terms and Conditions and the <a href="https://www.astro.com.my/general-terms-and-conditions-for-astro-subscribers">General Terms and Conditions for Astro Services</a>. For the purpose of this clause, &ldquo;Astro Fibre Bundle&rdquo; means the Astro Fibre Services bundled with Astro TV content packages.</li>
	 
	<li>Unless expressly stated otherwise, Customer who subscribes to Astro Fibre Bundle will be subjected to the same period of Minimum Subscription Period.</li>
	 
	<li>Upon expiry of the Minimum Subscription Period:
	<ul>
		<li>the Customer&rsquo;s subscription shall continue until it is terminated by Customer by giving thirty (30) days written notice in accordance with Clause 8.2 herein (for Astro Fibre Services) and Clause 8.2 in the <a href="https://www.astro.com.my/general-terms-and-conditions-for-astro-subscribers">General Terms and Conditions for Astro Services</a> (for Astro TV content packages); and</li>
		<li>Customer will no longer be entitled to special sign-up offer, rebate or discount enjoyed during the Minimum Subscription Period. The fees payable by the Customer after the expiry of Minimum Subscription Period will be based on the subscription plan or TV content packages subscribed and/or chosen by the Customer.</li>
	</ul>
	</li>
</ol>

ASTRO FIBRE BUNDLE CUSTOMER

Annexure 1 
 
INTRODUCTION 
&nbsp;
<ol>
	<li>This fair usage policy (&quot;Policy&quot;) sets out an acceptable level of conduct between Astro and its Customer using the Astro Fibre Services.</li>
	 
	<li>Bandwidth that is provided by Astro is shared by all Customer active at any one point in time.</li>
	 
	<li>Astro has set in place this Policy to ensure that the Astro Fibre Services are running smoothly for all Customer.</li>
	 
	<li>Astro may, from time to time, change this Policy without further notice to its Customer. Please visit Astro&rsquo;s website at www.astro.com.my periodically to determine any changes to this Policy.</li>
	 
	<li>This Policy supplements the Astro Fibre Terms and Conditions.</li>
</ol>

 
UNLAWFUL ACTIVITIES 
&nbsp;

<ol>
	<li>In using the Astro Fibre Services and/or any other internet access service that may be provided by Astro, the Customer must conform to the laws of Malaysia and will not knowingly permit any illegal use or such use that will discredit Astro.</li>
	 
	<li>This includes NOT:
	<ul>
		<li>uploading, sending, receiving, posting, distributing, disseminating, harassing, encouraging the receipt of, defamatory publishing, downloading, providing or sharing a URL/link to, or using any material which is offensive, abusive, indecent, unlawful, or menacing or a breach of copyright, trademark, intellectual property, confidence, privacy or any other rights of any person;</li>
		<li>using for commercial purposes;</li>
		<li>sending or uploading unsolicited emails, contests or chain letters;</li>
		<li>sending or uploading advertising or promotional materials, exposing or offering for sale any goods or services (including streaming technology which is used, in part or in whole, such that it results in an infringement of copyright), or conducting or forwarding surveys;</li>
		<li>voluntarily or without due care and attention transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programs) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by Astro or its telecommunications provider or any other internet user or person;</li>
		<li>partaking in activities that invade another&rsquo;s privacy, cause annoyance, inconvenience or needless anxiety to any person;</li>
		<li>allowing activities that are in breach of any other third party&rsquo;s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or propriety designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material;</li>
		<li>allowing anything that may disrupt or interfere with Astro&rsquo;s network or its telecommunications provider&rsquo;s network or services or cause a host or the network to crash;</li>
		<li>launching &quot;denial of service&quot; attacks, &quot;mail-bombing&quot; attacks, &quot;spamming&quot; or &quot;flooding&quot; attacks against a host or network;</li>
		<li>making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email or excessively large mail attachments;</li>
		<li>circumventing the user authentication or security process of a host or network;</li>
		<li>creating, transmitting, storing or publishing any virus, Trojan, corrupting programme or corrupted data; or</li>
		<li>violating Astro&rsquo;s network or its telecommunications provider&rsquo;s network or system security.</li>
	</ul>
	</li>
</ol>
​​ 
SECURITY 
&nbsp;
<ol>
	<li>The Customer is assigned a user ID and password. Upon changing the default password, the Customer is responsible for ensuring that its user ID and/or password remain confidential at all times.</li>
	 
	<li>Astro may request that the Customer changes its user ID and/or password should Astro deem necessary.</li>
	 
	<li>The Customer shall not disclose its user ID and/or password to any third party, or use the same for any purpose connected with the improper use of the network, including accessing or attempting to access other parts of the services for which the Customer does not have access rights.</li>
	 
	<li>The Customer is accountable for taking any and all necessary steps to ensure any third party does not obtain access to the network.</li>
	 
	<li>Should the Customer suspect that its user ID and/or password has been compromised, the Customer must immediately contact Astro.</li>
	 
	<li>The Customer bears sole responsibility for the security of its devices, computer and servers.</li>
	 
	<li>Astro strongly recommends that the Customer protects its computers with anti-virus software.</li>
</ol>
 
GENERAL USE OF SERVICE AND ABUSE 
&nbsp;
<ol>
	<li>The Customer must be at least twenty-one (21) years old to subscribe to the Astro Fibre Services. Sub-users under this age must have permission from the Customer as the Customer&rsquo;s Astro Account holder to access the Astro Fibre Services.</li>
	 
	<li>The Customer must not run port-scanning software using the Astro Fibre Services.</li>
	 
	<li>The Customer must not undertake any activity that has an adverse effect on the Astro Fibre Services or any of its Customer.</li>
	 
	<li>The Customer may not use its Astro Fibre Services connection to run programs or servers that provide network contention or connectivity to any third party not at the location where the connection is installed. Examples of prohibited programs include mail, FTP, HTTP, game, newsgroup, proxy, and IRC servers.</li>
	 
	<li>The Customer may not resell or otherwise charge others for the use of its internet connection. The Astro Fibre Services provided to the Customer is for recreational, residential and personal use only and may not be used for operations of an internet service provider.</li>
	 
	<li>Should the Customer&rsquo;s internet session cease activity for a certain period of time, which may vary from twenty (20) minutes to thirty (30) minutes, Astro may, at its sole discretion, automatically disconnect the Customer&rsquo;s internet session. This automatic disconnection is to allow maximum network performance.</li>
</ol>
 
FAIR USAGE AND RIGHTS RESERVED BY ASTRO 
&nbsp;
<ol>
	<li>At Astro, the Customer&rsquo;s satisfaction is the utmost priority. As such, Astro has put in place Clause 5.2 below to ensure the majority of the Customer do not suffer any negative impact due to a very small number of errant by high bandwidth users.</li>
	 
	<li>Peer-To-Peer and File Sharing Software
	<ul>
		<li>​​Certain software/applications are used by a small number of Customer to send and receive files containing very large amount of data (including traffic from peer-to-peer software/applications (such as Bit Torrent, eDonkey, Gnutella) or file sharing software (such as Limewire)). These activities may cause network congestion and can negatively impact the speed at which other Customer can access the internet.</li>
		<li>Astro does not guarantee a service level and/or connectivity to users of peer-to-peer or file sharing software/applications.</li>
		<li>The system that is used to provide the Astro Fibre Services can identify very high bandwidth users and Astro seeks to manage the Customer&rsquo;s usage by throttling their bandwidth to a much lower broadband speed to ensure fairness to all Customer.</li>
		<li>The Customer is reminded that software (as mentioned in Clause 5.2.1 of this Policy) which allows the download of illegal content is prohibited by Astro as it is an infringement of copyright and/or intellectual property rights and rightful owners of such copyright and/or intellectual property rights may take measures to prosecute. Each individual download can be traced by the Customer&rsquo;s IP address back to the Customer&rsquo;s Astro Account.</li>
	</ul>
	</li>
	 
	<li>In the event the Customer breaches this Policy, or Astro or a third party reasonably suspect that the Customer has breached this Policy or any laws and regulations, Astro reserves the rights to:
	<ul>
		<li>disconnect or disable the Customer&rsquo;s access to the Astro Fibre Services upon the receipt of a notification from the copyright owner or pursuant to a court order or when required by law or regulatory body, and Astro will notify the Customer of the action taken by Astro accordingly.&nbsp;</li>
		<li>throttle the bandwidth of the Customer until such time as Astro deems fit.</li>
		<li>suspend or terminate the Customer from using the Astro Fibre Services.</li>
		<li>release the Customer&rsquo;s information pursuant to any copyright and/or intellectual property right infringement if it is required to do so by any law, regulatory body or court of law.</li>
	</ul>
	</li>
</ol>

FAIR USAGE POLICY FOR ASTRO FIBRE SERVICES

Astro Fibre Terms and Conditions

Last revised: September 2023 
 
The Astro Fibre App (&ldquo;App&rdquo;), is an app provided to you by Astro in conjunction with Astro Fibre. This Agreement explains the terms and conditions by which you may use the App. 
 
By accessing the App and therefore before any use of the App, services, websites, applications, cloud, hardware and software provided through or in connection with the service, including through a mobile device (&ldquo;Service&rdquo;), you declare that you have read, understood, and agree to be bound by this Agreement. 
 
This Agreement governs your access to and use of the Service and set out the rights and obligations of all users who access the Service (&ldquo;Users&rdquo;) regarding the use of the Service. By accessing or using the Service, you agree to be bound by this Agreement. Your access to and use of the Service is conditioned on your acceptance and compliance of this Agreement. 
 
We may deliver the Service to you with the assistance of our affiliates and licensors. You will comply with all laws, rules and regulations applicable to your use of the Service. 
 
We reserve the right to amend this Agreement at any time. If you do not agree to any of the terms and conditions of this Agreement or any future terms and conditions, then you may not use or access (or continue to access) the Service. This Agreement applies to all Users.

<ol>
	<li>The App provides Users and the subscribers of Astro Fibre with an easy-to-use means of setting up and managing their WiFi home network and access. The App includes a variety of functionalities for the Users to manage their WiFi home network. Astro reserves the right to offer additional functionalities in the future.</li>
	 
	<li>If you are an Astro Fibre subscriber, you may access the Service using your Astro ID Your account will be set-up according to your Astro ID and it gives you and your household permission and access to the Service and functionality that we may establish and maintain from time to time and in our sole discretion, provided that you and your household will comply with the terms and conditions of this Agreement.</li>
	 
	<li>You may never use another user&rsquo;s account without permission. You are solely responsible for your Astro ID and you must ensure that the information provided when registering/creating your Astro ID are complete, accurate and current for as long as you use the Service.&nbsp;</li>
	 
	<li>You must keep confidential your login credentials within your household.</li>
	 
	<li>You are solely responsible for the activity that occurs on your account and the authorized or unauthorized use of your account, and you must keep your account password secure within your household. You are responsible for any use that occurs under your Astro ID, including any activities by you and your household. You must notify us immediately of any breach of security or unauthorized use of your account. Although Astro will not be liable for your losses caused by any unauthorized use of your account, you shall be liable for the losses of Astro and our licensors or others due to such unauthorized use.</li>
	 
	<li>Astro may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without notice and liability, if, in Astro&rsquo;s sole determination, you violate any provision of the Agreement, including the following prohibited actions: (i) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (ii) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (iii) uploading invalid data, viruses, worms, or other software agents through the Service; (iv) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (v) interfering with the proper working of the Service; or, (vi) bypassing the measures we may use to prevent or restrict access to the Service; or (vii) causing any kind of loss or damage to the Service, to any User thereof, to Astro or to Astro&rsquo;s licensors. (vii) Translate, copy, modify, adapt, disclose, alter, reverse engineer, create derivative works, decompile or disassemble any part of the software of the Service. (viii) sublicense, sublease, lease, sell, distribute, rent, permit concurrent use of or grant other rights in the software of the Service or resell or sublicense the Service (ix) use or access the Service to violate any rights of others or transmit any information or content that is illegal, unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, or that you do not have a right to make available under any law or under valid contractual or fiduciary relationships; (x) to use the Service in any application or situation where failure of the Service could lead to the death or serious bodily injury of any person, or to severe physical or environmental damage. Upon termination for any reason, you continue to be bound by this Agreement.</li>
	 
	<li>We monitor the overall performance, stability of the infrastructure and your use of the Service. You may not block or interfere with that monitoring. If we reasonably believe a problem with the Service may be attributable to your use of the Service, you will cooperate with us to identify the source of and resolve that problem. You acknowledge and agree that we have the right to collect all usage related data in relation to you and your household use of the Service and we may process and use as we deem fit without the need to obtain further consent from you. In the event the usage related data contains personal data, it shall be governed under section 5 in this Agreement.</li>
	 
	<li>If you learn that a User is not authorized to be a User of the Service or is otherwise violating this Agreement, we encourage you to notify us. You agree you will not accuse any User of being unauthorized or of violating this Agreement unless you have actual knowledge.</li>
</ol>

USE OF OUR SERIVCE

<ol>
	<li>This Service is intended solely for Users who are 18 years of age or older, and any registration, use or access to the Service by anyone under 18 is unauthorized, unlicensed, and in violation of this Agreement. Astro may terminate your account, delete any content or information that you have posted on the Service, and/or prohibit you from using or accessing the Service (or any portion, aspect or feature of the Service) for any reason, at any time in its sole discretion, with or without notice, including without limitation if it believes that you are under 18. If you are under 18 years of age you may use the Service only if you possess legal parental or guardian consent and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement.</li>
</ol>

ELIGIBILITY

<ol>
	<li>You acknowledge that all intellectual property rights in the App and the Service belongs to Astro and/or its licensors, and you have no rights in, or to, the App and the Service other than the right to use them in accordance with this Agreement.</li>
	 
	<li>Subject to the terms and conditions of this Agreement, you are provided a non-exclusive, non-transferable, limited license to use the Service only for the purposes described in this Agreement. Astro and/or its licensors reserve all rights not expressly granted herein in the Service and the App Content (as defined below). Astro may terminate or cause to terminate this license at any time for any reason or no reason.</li>
</ol>

LICENSE

<ol>
	<li>The Service and its materials, including, without limitation, software, images, text, graphics, illustrations, including the look and feel appearing on the App, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos and music (the &ldquo;App Content&rdquo;), and all intellectual property rights related thereto, including all improvements, enhancements, modifications and derivative works thereof, are the exclusive property of Astro and/or its licensors.</li>
	 
	<li>Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Service. Use of the App Content or materials on the Service for any purpose not expressly permitted by this Agreement is strictly prohibited.</li>
	 
	<li>You may choose to, or we may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products (&ldquo;Ideas&rdquo;). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not create any fiduciary or other obligation. You agree to assign all rights, title and interest in any Ideas you provide to us and you grant to us a non-exclusive, perpetual, irrevocable, royalty free, transferable, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Ideas without restriction.</li>
	 
	<li>You acknowledge that, by acceptance of your submission, Astro does not waive any rights to use similar or related ideas previously known to Astro, or developed by its employees, or obtained from sources other than you.</li>
</ol>

OUR PROPRIETARY RIGHTS

<ol>
	<li>We care about the privacy of our customers.&nbsp;<a href="https://www.astro.com.my/privacy">Click here&nbsp;</a>to view our Privacy Policy. Please read the Privacy Policy for information regarding how we collect, use and disclose personal information and other information that we collect with the Service.</li>
	 
	<li>You agree and consent to the use and processing of any and all of your personal data for the purposes of: (i) providing the Service; (ii) marketing any products or services of Astro, its affiliates and/or Astro&rsquo;s business partners, including any collaborative campaigns; (iii) complying with any statutory or legal obligations; (iv) credit checking and/or debt recovery; and (v) any other activities which are ancillary to the Service.</li>
	 
	<li>You also agree and consent to the disclosure by Astro of any and all of your personal data to (i) Astro&rsquo;s affiliates; (ii) any telecommunications provider which Astro has an arrangement with in connection with the Service; (iii) Astro&rsquo;s agents, auditors and advisers and those of Astro&rsquo;s affiliates; (iv) any other parties which provide retail products and services for the purposes of marketing activities; (v) any organisation which provides credit checking, credit reporting and/or debt recovery services if you have any outstanding fee or monies due to Astro at any point in time; and (vi) any entity or person, the disclosure to which is reasonably necessary or desirable for the provision of the Service. You further agree and consent to the transfer by Astro of your personal data to locations outside Malaysia for any of the purposes set out above.</li>
	 
	<li>Astro may also disclose the your personal data: (i) when it is required or requested to do so by law, a court order or an order from any government or law enforcement authority or regulatory agency (including the police and the Malaysian Communications and Multimedia Commission); (ii) if Astro reasonably believes that it has a lawful right to disclose your personal data to any third party or that it would have had your consent for such disclosure if you had known of the same; and/or (iii) if Astro&rsquo;s disclosure to any third party is in the public interest.</li>
	 
	<li>Your personal data will be obtained from you at the time of subscription for Astro&rsquo;s services including Astro Fibre or as may be requested from you by Astro at anytime thereafter or from existing personal data which had been collected by Astro previously.</li>
	 
	<li>You may, upon payment of a prescribed fee, request for access to or correction of your personal data or for limiting the processing of your personal data at any time hereafter by submitting such request to Astro in writing via registered post to the &ldquo;Personal Data Protection Officer&rdquo; at MEASAT Broadcast Network Systems Sdn Bhd, Astro All Asia Broadcast Centre, Peti Surat 10148, 50704 Kuala Lumpur or by email (which must be sent from the email address registered with Astro) to <a href="mailto:pdpo@astro.com.my">pdpo@astro.com.my.</a> Any inquiries or complaints with respect to your personal data should also be channelled to Astro in this manner.</li>
	 
	<li>Provision of all of your personal data as may be requested by Astro is required for the processing of the Service. Failure to provide the same may result in Astro not being able to provide the Service to you. You represent and warrant that the consent of third parties (e.g. your household, family member or friend) whose personal data you had provided and disclosed to Astro has been obtained to allow Astro to process the same for the purposes as set out in this Agreement.</li>
</ol>

PRIVACY

<ol>
	<li>We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.</li>
</ol>

SECURITY

<ol>
	<li>You affirm, represent and warrant, in addition to the other representations and warranties in this Agreement, that you have the full power and authority to enter into this Agreement and to the extent that any entity is bound hereby, to bind such entity, this Agreement and performance of obligations under this Agreement do not and will not violate any other agreement to which you or such entity is a party; and this Agreement constitutes a legal, valid and binding obligation of you or any such entity.</li>
</ol>

ADDITIONAL REPRESENTATIONS AND WARRANTIES

<ol>
	<li>You agree to defend, indemnify and hold harmless Astro and its subsidiaries, agents, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney&rsquo;s fees) arising from: (i) your use of and access to the Service, including any data or work transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation, your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (iv) your violation of any law, rule or regulation of Malaysia or any other country; (v) any claim or damages that arise as a result of any of your content or any that are submitted via your account; or (vi) any other party&rsquo;s access and use of the Service with your Astro ID, username, password or other appropriate security code.</li>
</ol>

INDEMNITY

<ol>
	<li>The Service is provided on an &ldquo;as is&rdquo; and &ldquo;as available&rdquo; basis. Use of the Service is at your own risk. Astro reserves the rights to impose additional charges for premium features in the App. If you require any technical support, you may refer to the <a href="https://product.astro.com.my/getstarted/astro-fibre/installation-guide">user guide</a> or reach out to Astro&rsquo;s customer contact centre at 03-95431543.</li>
	 
	<li>The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Without limiting the foregoing, Astro, its subsidiaries and its licensors do not warrant that the content is accurate, reliable or correct, that the Service will meet your requirements, that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components.</li>
	 
	<li>Any content downloaded or otherwise obtained through the use of the Service is downloaded at your own risk and you will be solely responsible for any damage to your computer system, mobile device or loss of data that results from such download.</li>
	 
	<li>Astro does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, or featured in any banner or other advertising, and Astro will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.</li>
</ol>

NO WARRANTY

<ol>
	<li>To the maximum extent permitted by applicable law, in no event shall Astro, its affiliates, directors, employees or its licensors be liable for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, that result from the use of, or inability to use, the Service. Under no circumstances will Astro be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or your account or the information contained therein.</li>
	 
	<li>To the maximum extent permitted by applicable law, Astro assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Service; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service by any third party; (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vii) User content or the defamatory, offensive, or illegal conduct of any third party.</li>
	 
	<li>In no event shall Astro, its affiliates, directors, employees, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs in any amount.</li>
	 
	<li>This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Astro has been advised of the possibility of such damage. The foregoing limitation of liability shall apply to the fullest extent permitted by law in Malaysia.</li>
	 
	<li>Astro makes no representations that the Service is appropriate or available for use in any location. Those who access or use the Service do so at their own will and are entirely responsible for compliance with local law, including but not limited to export and import regulations.</li>
</ol>

LIMITATION OF LIABILITY

<ol>
	<li>This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Astro without restriction.</li>
	 
	<li>This Agreement shall be governed by the internal substantive laws of Malaysia. Any claim or dispute between you and Astro that arises directly or indirectly out of this Agreement shall be exclusively dealt with by the courts of Malaysia.</li>
	 
	<li>This Agreement, together with any other legal notices and agreements published by Astro via the Service, shall constitute the entire agreement between you and Astro concerning the Service. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.</li>
	 
	<li>No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Astro&rsquo;s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.</li>
</ol>

ASSIGNMENT AND GOVERNING LAW AND JURISDICTION

<ol>
	<li>Our Service may allow you to upload photo in your account to distinguish yourself and other Users in your household. You are responsible for the photo that you post to the Service, including its legality, reliability, and appropriateness. You grant us a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such photo on and through the Service. You retain any and all of your rights to any photo you submit, post or display on or through the Service and you are responsible for protecting those rights.</li>
	 
	<li>You represent and warrant that: (i) the photo is yours or you have the right to use it and does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person; and (ii) the photo is not offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. We reserve the right to remove any photo that is in our sole determination violates any terms in this Agreement.</li>
</ol>

CONTENT

Astro Fibre App Terms and Conditions

<ol style="list-style-type:lower-alpha;">
	<li>The Astro GO Service (&ldquo;Astro GO Service&rdquo;) is a service that is provided to You, by MEASAT Broadcast Network Systems Sdn Bhd (&ldquo;ASTRO&rdquo;), whereby ASTRO is offering You a selection of Content for viewing via the Video Player. The Video Player is made available on the OTG Portal (&ldquo;OTG Portal&rdquo;) at&nbsp;<a href="https://astrogo.astro.com.my/">astrogo.astro.com.my</a>&nbsp;and/or the OTG Application (&ldquo;OTG App&rdquo;) made available for download from the App Store and Google Play, and is subject to these Astro GO Terms of Use (&ldquo;OTG TOU&rdquo;).</li>
	 
	<li>As part of the Astro Go Service, You may opt to subscribe to Astro GO+. &nbsp;Astro GO+ is a cloud recording storage of 1500 hours with 2 additional concurrency (simultaneous access across Registered Devices) to the Astro GO Service.</li>
	 
	<li>By accessing and using the Astro GO+ and Astro GO Service for the Content You agree to be bound by these OTG TOU and
	<ol style="list-style-type:upper-roman;">
		<li>Your Subscription Terms and Conditions;</li>
		<li>the ASTRO Website Terms of Use (&ldquo;Website TOU&rdquo;) found at&nbsp;<a href="https://www.astro.com.my/astro-website-terms-and-conditions?_ga=2.190492323.984933621.1558591257-1916190954.1556709565">https://www.astro.com.my/astro-website-terms-and-conditions</a>;,</li>
		<li>the ASTRO Privacy Policy (&ldquo;Privacy Policy&rdquo;) found at&nbsp;<a href="https://www.astro.com.my/privacy-policy">https://www.astro.com.my/privacy-policy</a>&nbsp;and</li>
		<li>the ASTRO Privacy Notice (&ldquo;Privacy Notice&rdquo;)&nbsp;<a href="https://www.astro.com.my/privacy-notice">https://www.astro.com.my/privacy-notice</a></li>
	</ol>
	</li>
</ol>
&nbsp;

<ol style="list-style-type:lower-alpha;">
	<li value="4">Such agreement to be bound to the aforementioned OTG TOU, Website TOU, Privacy Policy and Privacy Notice, shall form the contract between You and ASTRO.</li>
	 
	<li value="5">Unless otherwise defined in this OTG TOU, capitalized terms herein shall have the same meaning as prescribed in the Website TOU.</li>
	 
	<li value="6">ASTRO reserves the right to, from time to time, amend, add, modify and vary the terms of the OTG TOU. ASTRO shall use reasonable endeavours to notify You of such amendments, additions, modifications and variations, changes, cancellation, termination, withdrawal or suspension. By continuing to use the Astro GO Service, You agree and accept the amendment, addition, modification and variation made. In the event that there are substantial amendments, additions, modifications or variations made to these OTG TOU by ASTRO to which You are not agreeable, You are at liberty to discontinue the use of the Astro GO Service and Content by giving ASTRO SEVEN (7) days&#39; prior notice.</li>
	 
	<li value="7">&nbsp;&ldquo;ASTRO ID&rdquo; shall mean the unique identifier of Your log in account that is provided to You upon successful registration, allowing You to access various interactive or online services made available by the ASTRO Group.</li>
	 
	<li value="8">&ldquo;ASTRO Payment Gateway&rdquo; shall mean the payment gateway platform owned by ASTRO which facilitates payment transaction processes.</li>
	 
	<li value="9">&ldquo;ASTRO Subscription Account&rdquo; shall mean the subscription account that is created pursuant to your subscription of the Service and/or Astro Services as described in the General Terms &amp; Conditions For ASTRO Services <a href="https://www.astro.com.my/general-terms-and-conditions-for-astro-subscribers">https://www.astro.com.my/general-terms-and-conditions-for-astro-subscribers</a> whichever shall be applicable to You (the &ldquo;Subscription Terms and Conditions&rdquo;).</li>
	 
	<li value="10">&ldquo;Carrier Bill&rdquo; shall mean the payment option for the Astro GO Services and/or the Content to be charged to Your telco service account with a telco service provider.</li>
	 
	<li value="11">&ldquo;Content&rdquo; shall mean any audio (including music, voice and sound), video, data, text, animation, graphics, photographs, artwork, and any combination of any of or all of the foregoing provided to You.</li>
	 
	<li value="12">&ldquo;Device&rdquo; shall mean personal computer, electronic tablet, mobile phone, media streaming device, smart tv&rsquo;s or any similar devices.</li>
	 
	<li value="13">&ldquo;Downloadable Content&rdquo; shall mean Content made available to You for download and to be played back at a later time on the Registered Device.</li>
	 
	<li value="14">&quot;Government Tax&quot; shall mean any applicable sales tax, service tax or tax of a similar nature.</li>
	 
	<li value="15">&ldquo;IN-APP Purchase&rdquo; shall mean the function which allows You to add on and/or purchase features on Your OTG App. Payment for the IN-APP Purchase can be made using the Astro Payment Gateway or added to Your Astro Service bill to be paid or via Carrier Bill.</li>
	 
	<li value="16">&ldquo;Intellectual Property Rights&rdquo; shall mean patents, trademarks, service marks, trade names, registered designs, designs, copyrights and other forms of intellectual or industrial property, know-how, inventions, formulae, confidential or secret processes, trade secrets and confidential information, and any other protected rights and assets, and any licenses and permissions in connection therewith, in each case in any part of the world and whether or not registered or registrable and for the full period thereof and all extensions and renewals thereof, and all applications for registration in connection with the foregoing.</li>
	 
	<li value="17">&ldquo;Log In ID&rdquo; means any one of the following ASTRO ID, Apple ID, Google account or Facebook account used to log in to access the Astro GO Service.</li>
	 
	<li value="18">&ldquo;Multiroom Smart TV&rdquo; shall mean a secondary or subsequent subscription that allows You to enjoy your favourite Astro programmes instantly in different rooms at the same time on your Smart TV located at the residential address which You have registered with ASTRO.</li>
	 
	<li value="19">&ldquo;Personal Information&rdquo; or &ldquo;Personal Data&rdquo; shall mean personal information collected by ASTRO from You including all information and details provided by You to ASTRO.</li>
	 
	<li>&ldquo;Video Player&rdquo; shall mean the program that allows the playback of audio video formats and/or files.</li>
</ol>

ACCEPTANCE OF THE TERMS OF USE

<ol style="list-style-type:lower-alpha;">
	<li>This Astro GO Service is made available for Your use and access to a selection of Content. You may opt to register for an ASTRO ID or use Your Apple ID, Google account or Facebook account to log in. Your use of and access to Content may be limited if You do not have a Log In ID.</li>
	 
	<li>&nbsp;Registration for ASTRO ID is permissible even if You do not have an ASTRO Subscription Account. Log in using an Apple ID or Google account or a Facebook account will be subject to the terms and condition of Apple or Google or Facebook respectively and ASTRO bears no responsibility and/or liability to You in any way whatsoever for such registration with Apple or Google or Facebook.</li>
	 
	<li>If You have an ASTRO Subscription Account, You will be required to link Your ASTRO ID with either your ASTRO Smart Card number or ASTRO Subscription Account number during the registration process. Each ASTRO Subscription Account is only allowed to have one ASTRO ID, regardless if You have multiple ASTRO Smart Cards.</li>
	 
	<li>Your Log In ID can be used on any number of Devices as determined by ASTRO from time to time (&ldquo;Registered Devices&rdquo;). The simultaneous use of the Log In ID on multiple Registered Devices for playback of any Content is allowed but may be restricted up to a maximum number as indicated by ASTRO from time to time. You may update Your list of Registered Devices as and when You require.</li>
	 
	<li>Astro GO+ is only made available to a selection of Content via Astro GO and/or Multiroom Smart TV. Only Astro customers on selected Astro Services subscription packs would be able to add Astro GO+ to their subscriptions. Depending on the subscribed pack, the addition of Astro GO+ may be charged and You will be responsible to pay for all such charges or fees.</li>
</ol>

ACCESS TO THE ASTRO GO+, ASTRO GO SERVICE AND REGISTRATION FOR ASTRO ID

<ol style="list-style-type:lower-alpha;">
	<li>You may or may not be required to pay a fee prior to the Content on the Astro GO Service being provided to You. If You are required to pay a fee for the Content, the charges and payment clauses in these OTG TOU shall apply to You.</li>
	 
	<li>The Content is licensed to You on a non-exclusive basis for personal and non-commercial purposes only. You shall only use or view the Content on the Registered Device for Your own personal and private use. You are prohibited from displaying the Content in public places or commercial establishments such as hotels, restaurants, public houses, clubs or cafés.</li>
	 
	<li>You are also prohibited from reselling the Content or charging any fee to any person to view the Content. You shall not use the Content in any way or manner that is not expressly authorised under these OTG TOU, including without limitation, rebroadcast, reproduce, transmit, compress, modify, perform, display, duplicate, distribute, tamper, interfere, impose, remove, alter, add or delete the Content or any part thereof.</li>
	 
	<li>The Video Player used for this Astro GO Service may be proprietary to ASTRO or licensed to ASTRO. To the maximum extent permitted under applicable law, You will not modify, enhance, remove or interfere with the Video Player in any way. This includes disabling, reverse engineering, altering the underlying technology, any digital rights management mechanism, device or other content protection or access control measure embedded into the Video Player. &nbsp;</li>
	 
	<li>The access and viewing of the Content is for Malaysia, and reception outside Malaysia may constitute a violation of international copyright and other laws. In certain circumstances, ASTRO may have cleared certain rights for selected Content for Your access and viewing outside of Malaysia.</li>
	 
	<li>Theft, fraud, piracy or other unauthorised usage of the Content may subject You to civil and criminal sanctions.</li>
	 
	<li>ASTRO may from time to time launch new Content which You may want to purchase. You may purchase any new Content or may authorise any other person to do so using Your ASTRO Subscription Account/Log In ID. You acknowledge that any person who has access to Your ASTRO Subscription Account/Log In ID may purchase such new Content and You will be responsible to pay for all such charges or fees associated with it.</li>
	<li>The purchase of the new Content will also be made available via IN-APP Purchase on the OTG App.</li>
	 
	<li>There shall be no refund for all purchase of any Content or Astro Go+ add on.</li>
	 
	<li>Downloadable Content shall be subject to a limited time for playback as indicated by ASTRO. Such limited time shall be calculated from the time the Content is successfully downloaded. Where a charge is imposed for such Downloadable Content, the charges and payment clauses in these OTG TOU shall apply.</li>
	 
	<li>Where ASTRO allows You to perform functions to share posting on any social media platform that is tied to the Astro GO Service and/or OTG App, You shall be solely responsible and liable for such postings and will indemnify ASTRO to the fullest extent permissible under applicable law for any damage or loss suffered by ASTRO by your conduct on the social media platform.</li>
	 
	<li>From time to time ASTRO may offer selected Content on &ldquo;Free Trial&rdquo; basis. If You had opted to receive the selected Content that is on &ldquo;Free Trial&rdquo;, Your failure to cancel the access to such selected Content prior to the expiry of the &ldquo;Free Trial&rdquo; period would mean that You agree to the subscription of such Content and You will be subject to any charges that ASTRO may impose.</li>
	 
	<li>You would be able to remove the Astro GO+ Service add-on from Your subscription for the following month (provided charges for the following month have not been processed). If at any point in time, You are&nbsp; not subscribed to Astro GO+ , your recording storage shall revert to the recording storage availability of your Astro GO Service. In such case, the older recordings will be deleted to bring Your available storage in line with the default recording storage availability. Astro shall not be liable to You for the deletion or loss of such recordings.</li>
</ol>

TERMS OF USE OF ASTRO GO+, ASTRO GO SERVICE

<ol style="list-style-type:lower-alpha;">
	<li>If You have an existing ASTRO Subscription Account, some of Your access to the Content on the Astro GO Service may be dependent on Your subscribed service pursuant to Your ASTRO Subscription Account.</li>
	 
	<li>Where You have been allowed to access Content that is similar to that as You have subscribed pursuant to your ASTRO Subscription Account, then the terms and conditions of Your ASTRO Subscription Account shall also be applicable to You in addition to these OTG TOU.</li>
	 
	<li>Where there is any conflict between the terms contained in the OTG TOU and the terms in Your ASTRO Subscription Account with regard the use of the Astro GO Service, the order of applicability shall be the OTG TOU, followed by the terms in Your ASTRO Subscription Account.</li>
</ol>

CONTENT ACCESS FOR ASTRO ACCOUNT SUBSCRIBERS

<ol style="list-style-type:lower-alpha;">
	<li>ASTRO shall be entitled at its sole discretion to revise the Content and any fees associated with the Content at any time and will use reasonable endeavours to notify You of such revisions.</li>
	 
	<li>ASTRO reserves the right and shall be entitled at any time to:
	<ol style="list-style-type:upper-roman;">
		<li>add, delete or make changes to the Content;</li>
		<li>add or substitute alternative or new Content;</li>
		<li>terminate or discontinue any of the Content;</li>
		<li>alter the number of Content and price of each Content;</li>
		<li>reduce the number of hours of broadcast of any of the Content;</li>
		<li>upgrade or update any software currently in use for the Astro GO Service;</li>
		<li>upload or download any data or information that may be transmitted via the Astro GO Service; and</li>
		<li>make available the Content on any Device operating system of its choice.</li>
	</ol>
	</li>
	 
	<li value="3">To the maximum extent permitted under applicable law, ASTRO shall be under no liability to You for any loss, damage, action, claims and liabilities whatsoever, including, without limitation, special, indirect, consequential damages or loss of revenue, howsoever arising in connection with the exercise of the rights reserved in this clause 5 by ASTRO.</li>
	 
	<li>If You are not agreeable to these OTG TOU or any amendments thereof, You should discontinue the use of the Astro GO Service and the Content.</li>
</ol>

<ol style="list-style-type:lower-alpha;">
	<li>You are eighteen (18) years of age or above.</li>
	 
	<li>The information provided by You for the ASTRO ID registration is accurate and truthful.</li>
	 
	<li>The Content will be used solely for personal and private viewing and the Content will not be displayed in public places or commercial establishments such as hotels, restaurants, public houses, bars, restaurants, clubs or cafés. You will not resell the Content or impose any charge on others to view the Content, nor will You use the Content in any way or manner that is not expressly authorised under these OTG TOU, including without limitation, rebroadcast, reproduce, transmit, compress, modify, perform, display, publicly perform, duplicate, distribute, tamper, interfere, impose, remove, alter, add or delete the Content in any form whatsoever. You will also not tamper, interfere, remove, alter, add or delete any digital rights management mechanism, device or other content protection or access control measure associated with the Content including geo-filtering mechanism. You will not copy or reproduce the Content or any part thereof other than solely for the purpose of domestic, personal and private use and viewing as permitted by the Copyright Act 1987 (as amended or replaced from time to time).</li>
	 
	<li>You will immediately notify ASTRO of any change in the information provided during the ASTRO ID registration and any other information provided or communication made to ASTRO, including but not limited to information or communication in connection with the charging of Your credit card or debiting of Your bank account , as well as the discovery of any theft, piracy or other unauthorised usage of the Content (including usage of the Content outside Malaysia where not authorised) or any fraud against ASTRO. In such cases, You shall report immediately to ASTRO when You discover any fraud, theft, loss, unauthorised use or any other occurrence of unlawful activities in relation to the Content and lodge a police report if required to do so and provide a copy of such police report to ASTRO.</li>
	 
	<li>You consent to the use and processing by ASTRO of any and all of Your Personal Information for the purposes of (i) providing the Astro GO Service and the Content; (ii) marketing any products or services of ASTRO, its affiliates and/or ASTRO&rsquo;s business partners, including any promotional campaigns; (iii) complying with any statutory or legal obligations; (iv) credit checking; and (v) any other activities which are ancillary to the Astro GO Service and Content. &nbsp;</li>
	 
	<li>You also consent to the disclosure by ASTRO of any and all of Your Personal Information to (i) ASTRO&rsquo;s affiliates; (ii) any telecommunications provider, technology provider which ASTRO has an arrangement with in connection with the provision of the Astro GO Service, &nbsp;and Content; (iii) ASTRO&rsquo;s agents, auditors and advisers and those of ASTRO&rsquo;s affiliates; (iv) any other parties which provides retail products and services (for the purposes of marketing activities); (v) any organisation which provides credit checking services; and (vi) any entity or person, the disclosure to which is reasonably necessary or desirable for the provision of the Astro GO Service and Content. &nbsp;You also consent to the transfer by ASTRO of the Personal Information to locations outside Malaysia for any of the purposes set out above.</li>
	 
	<li>ASTRO may also disclose Your Personal Information when it is required or requested to do so by law, a court order or an order from any government or law enforcement authority or regulatory agency (including, without limitation, the police and the Malaysian Communications and Multimedia Commission); if ASTRO reasonably believes that it had a lawful right to disclose Your Personal Information to any third party or that it would have had the Your consent for such disclosure if You had known of the same; and/or if ASTRO&rsquo;s disclosure to any third party is in the public interest.</li>
	 
	<li>Your Personal Information will be obtained from You at the time ASTRO has requested your Personal Information or from existing Personal Data which had been collected by ASTRO previously.</li>
	 
	<li>You may request for access to or correction of Your Personal Information or limit the processing of Your Personal Information at any time hereafter by submitting such request to ASTRO in writing via registered post to the &ldquo;Personal Data Protection Officer&rdquo; at MEASAT Broadcast Network Systems Sdn Bhd, Peti Surat 10148, 50710 Kuala Lumpur or by email to&nbsp;<a href="mailto:pdpo@astro.com.my">pdpo@astro.com.my</a>. Any inquiries or complaints with respect to Your Personal Information should also be channelled to ASTRO in this manner. Provision of all of Your Personal Information as may be requested by ASTRO is required for the processing of Your use of the Content. Failure to provide the same may result in ASTRO not being able to provide the Content to You.</li>
	 
	<li>You consent to ASTRO upgrading and/or updating the software currently used for the Astro GO Service at anytime at its sole and absolute discretion.</li>
	 
	<li>You hereby agree to indemnify ASTRO and shall keep ASTRO indemnified against any loss, damage, liability or expenses arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising out of any of Your act or omission or any unauthorised use or exploitation of the Astro GO Service and Content.</li>
</ol>

YOU REPRESENT, WARRANTM COVENANT AND UNDERTAKE WITH ASTRO THAT

<ol>
	<li>ASTRO shall have the right, in its sole discretion and without notice, to suspend or terminate Your access to the Content without any liability to You at any time for any reason whatsoever if You breach any of the representations and warranties referred to above or any other term of this OTG TOU and the Website TOU, where in a circumstance in which ASTRO has been informed or is aware that that there is an offence and/or infringement committed under provisions of the Copyright Act 1987 (as amended from time to time).</li>
</ol>

<ol style="list-style-type:lower-alpha;">
	<li>ASTRO is neither responsible nor liable to You for interruptions, suspension or termination of the Astro GO Service and Content for reasons which are not caused by ASTRO and/or is &nbsp;beyond ASTRO&#39;s reasonable control, including but not limited to the failure of power, telecommunication failures, transponders, satellite or satellite transmissions, satellite ground control equipment, signal processing and uplink equipment, acts of God, emergencies, military operations, civil disorder, industrial disputes of any kind, fire, flood, lightning, rain, sun or other weather outages, explosion, acts or regulations by the government (including the withdrawal of consents, permits or licences) or failure, termination or cessation by third parties to provide the Content included in the Astro GO Services and any force majeure reasons.</li>
	 
	<li>ASTRO will not be liable to You for any refunds of the fees paid, or any other claims or for any costs incurred by You in obtaining substitute services, nor for any loss of profits or business or other direct, special, indirect, incidental or consequential damages.</li>
	 
	<li>ASTRO makes no warranties or representations whatsoever with respect to the Content included in the Astro GO Services, in particular ASTRO does not guarantee the sequence, accuracy, completeness, timeliness or the security of any data or information contained in the Astro GO Services and shall not be liable for any claim arising out of any act or omission by a third party or any act or omission by You, including claims for loss or damage, libel, slander, personal injury, damage to property or any other loss arising howsoever caused.</li>
	 
	<li>The Astro GO Service are provided on &ldquo;as is&rdquo; and &ldquo;as available&rdquo; basis. You acknowledge that Your use of the Astro GO Service and any information obtained through the Astro GO Service shall be at Your own risk. ASTRO does not make any representation and disclaims any warranties of any kind in relation to the Astro GO Service including but not limited to availability, accessibility, timeliness or security of any content or information transmitted or obtained using the Astro GO Service or provided to You as part of the Astro GO Service. ASTRO also disclaims any and all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement to the fullest extent allowed by law.</li>
	 
	<li>ASTRO neither guarantees nor warrants that the Astro GO Service will be free from any fault, error or interruption nor will ASTRO be liable for any inability to use or access the Astro GO Service, or for the interruption, delay or failure of the Astro GO Service.</li>
	 
	<li>ASTRO will not be liable to You or any person claiming through You for any costs, loss or damages (whether direct or indirect, other than losses due to ASTRO&#39;s negligence), or for loss of revenue or profits or for any special or consequential loss, loss of data, loss of business or loss of anticipated savings of any nature whatsoever (even if ASTRO had been advised of the possibility of such losses) due to any non-performance of ASTRO&rsquo;s obligations including but not limited to:-
	<ol style="list-style-type:upper-roman;">
		<li>use or inability to use or access the Astro GO Service for whatever reasons such as telecommunication failures, equipment failure or congestion in the Astro GO Service network, the quality of the Astro GO Service, information available or obtained via the Astro GO Service or arising out of any action taken in response to or as a result of such information available or obtained via the Astro GO Service;</li>
		<li>any upgrading or modification to the Astro GO Service as deemed necessary by ASTRO;</li>
		<li>any act, omission, error, default by ASTRO and/or ASTRO&#39;s affiliates, its officers, employees and agents in relation to the Astro GO Service;</li>
		<li>any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Astro GO Service and any claims arising out of any act, omission, negligence or default by You in relation to any part of the Astro GO Service;</li>
		<li>any interruption, suspension, termination, malfunction, unauthorised use, defect or loss of the Astro GO Service for any reason whatsoever;</li>
		<li>any loss, distortion or corruption of data arising out, or from the use, of the Astro GO Service;</li>
		<li>the use of any equipment which does not guarantee reliability and signal strength quality; and</li>
		<li>any inconvenience caused to You.</li>
	</ol>
	</li>
	 
	<li>For the avoidance of doubt, the provisions under this clause 8 shall only be applicable to the maximum extent permitted under applicable laws.</li>
</ol>

<ol style="list-style-type:lower-alpha;">
	<li>The Astro GO Service, the OTG Portal and the OTG App contain Intellectual Property Rights which is the property of ASTRO and/or has been licensed to ASTRO. ASTRO and/or its licensors retain exclusive ownership to the Intellectual Property Rights.</li>
	 
	<li>Subject to Your compliance with these OTG TOU, You are granted a limited, non-exclusive, non-sublicenseable, non-assignable, free of charge licence to use the Video Player on an Registered Device.</li>
	 
	<li>You agree not to sub-licence, sell, rent, assign, lease, export, import, distribute or transfer or grant to a third party any rights granted to You for such use.</li>
</ol>

LICENSE AND PROPRIETARY RIGHTS

<ol style="list-style-type:lower-alpha;">
	<li>You agree that ASTRO may charge You fees in connection with Your use of the Astro GO Service and/or access to the Content and/or IN-APP Purchase.</li>
	 
	<li>Such fees stipulated in 10) a. shall be due either prior to Your access to the Astro GO Service or any Content and can be paid via (i) the ASTRO Payment Gateway or (ii) charged to Your ASTRO Subscription Account or (ii) charged to the Carrier Bill.</li>
	 
	<li>Where such fees are charged to Your ASTRO Subscription Account, then the payment terms of Your ASTRO Subscription Account shall be applicable.</li>
	 
	<li>For IN-APP Purchase, You agree that You are bound by the terms and conditions of the payment channels You elect.</li>
	 
	<li>The OTG TOU relating to online payments are subject to change at any time. Each transaction shall be subject to the then current terms and condition.</li>
	 
	<li>All fees charged in connection with Your use of the Astro GO Service and/or access to the Content are subject to Government Tax.</li>
</ol>

CHARGES AND PAYMENT

<ol style="list-style-type:lower-alpha;">
	<li>These OTG TOU are governed by and construed in accordance with Malaysian laws. These OTG TOU shall govern your use of the Astro GO Service and all disputes that You may have with this Astro GO Service shall be settled in accordance with these OTG TOU.</li>
	 
	<li>THIS CONTRACT IS SUBJECT TO A COOLING OFF PERIOD OF TEN WORKING DAYS commencing on the day after the date of making the contract. You shall have the right to rescind (under the Direct Sales and Anti-Pyramid Scheme Act 1993) this contract based on these OTG TOU before the expiry of the cooling-off period of ten working days.</li>
</ol>

GENERAL

<ol>
	<li>If any provision or part-provision of this OTG TOU is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this OTG TOU.</li>
</ol>

SEVERANCE

Astro GO and Astro GO+ Terms of Use

Last revised: September 2022 
 
These terms and conditions (the &quot;Multiroom Terms &amp; Conditions&quot;) shall apply to the promotional campaign offered by Astro (the &quot;Multiroom Campaign&quot;) that allows existing Customers to take out one or more extra subscriptions to the Services received under such Customer&rsquo;s first subscription to the Services (a &quot;Multiroom Subscription&quot;). These Multiroom Terms &amp; Conditions are intended to be read together with: (i) the &lsquo;General Terms &amp; Conditions for Astro Services&rsquo; (the &quot;General Terms &amp; Conditions&quot;), and (ii) as applicable, either the Ultra Box Campaign Terms and Conditions or the Ulti Box Campaign Terms and Conditions. If there is a conflict between these Multiroom Terms &amp; Conditions and the other applicable terms and conditions, these Multiroom Terms &amp; Conditions shall prevail.&nbsp;Unless expressly defined in these Multiroom Terms &amp; Conditions, all defined terms shall have the meaning given to them in the General Terms &amp; Conditions.

To be eligible for a Multiroom Subscription, a Customer must:

<ol style="list-style-type:lower-alpha;">
	<li>have an existing subscription to the Services with a Programming Package being paid at a full subscription price (i.e. with no discount or promotional price) of a minimum of RM100 per month (exclusive of government tax);</li>
	 
	<li>not have any Subscription Fees that are overdue and payable as at the date of installation and activation of the Multiroom Subscription;</li>
	 
	<li>not already have three (3) or more active Multiroom Subscriptions as at the date of installation and activation of the new Multiroom Subscription; and</li>
	 
	<li>ensure that his residence (or the infrastructure of his residence) is compliant with the prescribed installation and activation guidelines for the Reception Equipment and access to his residence is obtained for the installation and activation of the Reception Equipment.</li>
</ol>

Subject to acceptance by Astro of the Customer&rsquo;s application for the Multiroom Subscription, Astro agrees to provide the following to the Customer, in accordance with these Multiroom Terms and Conditions:
<ol style="list-style-type:lower-alpha;">
	<li>up to three (3) Astro Boxes (each a &quot;Multiroom Box&quot;) and any other relevant Reception Equipment, including, if applicable, an authorized parabolic dish in accordance with Section 7 below; and</li>
	 
	<li>Multiroom Subscription to the same Programming Package that the Customer currently receives under his first subscription to the Services (the &quot;First Subscription&quot;), for viewing on the Multiroom Box(es) at a discounted Subscription Fee of RM50 per month (exclusive of government tax) (the &quot;Discounted Rate&quot;) where the Subscription Fees for the First Subscription are a minimum of RM100 per month&nbsp;(exclusive of government tax).</li>
</ol>

MULTIROOM SUBSCRIPTION

<ol style="list-style-type:lower-alpha;">
	<li>The Customer must maintain the Multiroom Subscription for at least the Minimum Subscription Period.</li>
	 
	<li>If the Customer terminates or causes the suspension and/or termination of the Multiroom Subscription at any time during the Minimum Subscription Period for any reason whatsoever, including with non-payment of Subscription Fees as and when due, then (i) the Customer must immediately settle all outstanding Subscription Fees and (ii) a cancellation fee will be charged to the Customer&rsquo;s Astro account calculated on a prorated basis and in accordance with the General Terms &amp; Conditions.</li>
</ol>

<ol style="list-style-type:lower-alpha;">
	<li>The Customer&rsquo;s First Subscription must stay in force at all times during the Multiroom Subscription. If the First Subscription ends for any reason whatsoever, then the Discounted Rate will cease to apply and the Customer shall automatically be obliged to pay the full Subscription Fees for the Services and Programming Package selected by the Customer.</li>
	 
	<li>If the Customer makes any changes to his First Subscription, any remaining portion, if any, of the Minimum Subscription Period on an existing Multiroom Subscription which commences prior to 9&nbsp;November&nbsp;2021 will be carried over and the new maximum cancellation fee (pro-rated) payable upon early termination of the Service will be RMXXX for a Multiroom Subscription with an Ultra Box and RMYYY &nbsp;for a Multiroom Subscription with any other Astro Boxes (the &quot;Revised Cancellation Fee&quot;). The Revised Cancellation Fee and the new Discounted Rate will apply upon activation of the new First Subscription.</li>
</ol>

EARLY TERMINATION OF OR CHANGES TO FIRST SUBSCRIPTION

<ol style="list-style-type:lower-alpha;">
	<li>
	A &quot;Standard Installation&quot; means where the Astro Box is connected to 1 television set and the outdoor unit using a 15 metre co-axial cable and the accessories (including the standard wall mount) which are pre-packed in the outdoor unit carton packing.
	</li>
	 
	<li>The charges for a Standard Installation are deemed to include: (i) labour;&nbsp;(ii) bare surface run cable with clips (including the 15 metre cable and F-connectors);&nbsp;(iii) transportation of the Multiroom Box to the relevant residential&nbsp;address;&nbsp;(iv) basic connectivity to&nbsp;a TV;&nbsp;(v) activation of the Multiroom&nbsp;Box;&nbsp;(vi) demonstration of the operations of the Multiroom Box and its features; and&nbsp;(vii)&nbsp;the warranty for installation workmanship as follows: (a) 24 months for a Multiroom Subscription with a Minimum Subscription Period of 24 months and with the Ultra Box; (b) 6 months for a Multiroom Subscription without a Minimum Subscription Period and with the Ultra Box; (c) 6 months for all other types of Astro Box, regardless of subscription type; and (d) no warranty provided for &lsquo;Plug &amp; Play&rsquo; Astro Boxes.</li>
	 
	<li>The Customer shall be required to pay: (i) the prescribed charges for a Standard Installation based on the Programme Package and Astro Box selected; and (ii) any&nbsp;additional charges where the authorised Astro installer must provide services additional to a Standard Installation, such additional charges to be paid in cash directly to the authorised Astro installer upon completion of the installation at the Customer&rsquo;s designated premises</li>
</ol>

INSTALLATION CHARGES

<ol style="list-style-type:lower-alpha;">
	<li>The Multiroom Box must be installed, activated and at all times remain at the same address as the Astro Box provided for the First Subscription, namely, the original address provided in the application form or subscription agreement relating to the First Subscription. If the Customer fails to comply with this then Astro reserves the right to either deactivate the Multiroom Box or to automatically revise the Discounted Rate to the normal Subscription Fees for the equivalent Services and Programming Package selected by the Customer.</li>
	 
	<li>An authorised parabolic dish may be provided to the Customer, if necessary,&nbsp;in order for&nbsp;the Customer to receive the Services. If Astro installs a new authorised parabolic dish, the parabolic dish previously installed may be collected by the authorised Astro installer.&nbsp;The Customer shall have no right to request for any specific make of any of the Reception Equipment.</li>
	 
	<li>If the Customer receives a new Astro Box as part of a Multiroom Subscription then the Customer must surrender to Astro any Astro Box and related Smart Card/SIM Card that the Customer has received under a prior campaign for second Astro Boxes. Any surrendered Astro Box will not be returned by Astro to the Customer in the future&nbsp;for any reason whatsoever.</li>
	 
	<li>The installation of the Multiroom Box must be by an authorized installer nominated by Astro specifically for this purpose. Self-installation and/or taking possession of the Multiroom Box and/or any Reception Equipment without immediate installation and activation thereof by an authorised Astro installer is not permitted under any circumstance.</li>
	 
	<li>The Multiroom Box must be installed and activated no later than 2 months from the date of first contact between the Customer and an authorised Astro installer. First contact includes any telephone communication between the Customer and such authorised Astro installer. The Multiroom Box must be connected at all times to the Customer&rsquo;s existing house telephone line and internet broadband (upon Customer&rsquo;s consent) to enable the Customer to receive Astro&rsquo;s interactive&nbsp;and on-demand services.</li>
	 
	<li>If&nbsp;the Customer is not able to oversee the installation and activation of the new Multiroom Box, the Customer shall appoint a representative for the said purpose. The Customer&rsquo;s representative shall undertake to acknowledge acceptance of the new Multiroom Box and related Reception Equipment and, if applicable, return&nbsp; any existing Astro Box and corresponding Smart Card/Sim Card and/or existing authorised parabolic dish.</li>
	 
	<li>Upon completion of installation and activation of the Multiroom Box, the Customer shall acknowledge in writing on the relevant form prescribed by Astro: (i) the successful installation and activation of the Multiroom Box; and (ii) if applicable, the return of any existing Astro Box under any second Astro Box campaign prior to this Multiroom Campaign, together with the corresponding Smart Card/Sim Card.</li>
</ol>

INSTALLATION AND RECEPTION EQUIPMENT

<ol>
	<li>A Multiroom Subscription is valid only for residential subscription accounts and for private viewing only. Astro shall have the sole and absolute discretion to decline any application for a Multiroom Subscription if the place of installation is deemed not to be a private dwelling.&nbsp;If an Astro Box is found to have been utilised for commercial purposes, Astro reserves the right to deactivate the Astro Box or charge the normal commercial rates for the Services and Programming Package(s) selected by the Customer and to apply those normal commercial rates retrospectively to take effect from the date of activation of the Multiroom Subscription. All Astro&rsquo;s other rights and remedies, including, without limitation, the right to retake possession of the Astro Box, Smart Card/SIM Card&nbsp;and the right to institute legal proceedings are expressly reserved.</li>
</ol>

RESIDENTIAL CUSTOMERS ONLY

<ol style="list-style-type:lower-alpha;">
	<li>This Multiroom Campaign and the availability of the Discounted Rate shall continue to be offered to Customers for such period as Astro shall determine at its sole discretion and Astro is entitled to withdraw the Multiroom Campaign at any time and without prior notice.</li>
	 
	<li>This Multiroom Campaign is exclusive to the Customer and cannot be used in conjunction with any other Astro promotion(s) or campaign(s) currently launched or to be launched&nbsp;in the near future.</li>
	 
	<li>This Multiroom Campaign is only valid if it is promoted directly from Astro offices, Astro appointed sales representatives, or authorized retail outlets.</li>
	 
	<li>Astro reserves the right to revise the normal Subscription Fees and/or the Discounted Rate or the Services from time to time without giving prior notice to the Customer.</li>
	 
	<li>Astro reserves the right to change, amend,&nbsp;delete&nbsp;or add to these Multiroom Terms and Conditions without prior notice to the Customer and continued usage of the Services by the Customer shall constitute agreement to be bound by such change, amendments, deletion or additions to these Multiroom Terms and Conditions.</li>
	 
	<li>Astro reserves the right to refuse or reject any offer to subscribe by the Customer to a Multiroom Subscription without assigning any reason.</li>
	 
	<li>Unless stated otherwise, please note that these Multiroom Terms &amp; Conditions (and accordingly the General Terms &amp; Conditions) shall be effective as of the activation date of the Reception Equipment and the Services provided by Astro to the Customer under this Multiroom Campaign.</li>
</ol>

MISCELLANEOUS

Multiroom Terms and Conditions

general_terms_conditions_astro_subscribers

Read about our General Terms & Conditions for Astro Services such as Use of Service, Minimum Subscription Period, Payment Terms and more