get_started_ultra

Selesai dengan pemasangan box?

Completed with your box installation?

Plug & Play Box Astro ialah kotak terkini kami yang membolehkan pengguna menikmati kotak Astro hanya dengan menyambungkannya ke TV dan Internet. Tiada lagi keperluan untuk menjadualkan atau membayar pemasangan. Dengan menyambungkan Plug & Play Box anda ke jalur lebar rumah, anda akan dapat melakukan perkara berikut:&nbsp;·&nbsp;Tonton saluran anda di Internet. Tiada lagi ganguan siaran semasa hujan!·&nbsp;Tidak akan terlepas lagi rancangan kegemaran anda kerana anda boleh menstrim acara&nbsp;LANGSUNG&nbsp;dari mula, atau hanya 'pause' dan menyambung semula program yang anda inginkan.·&nbsp;Akses perpustakaan yang mengandungi lebih 65,000 buah video atas permintaan. Ikuti atau tonton episod penuh bila-bila masa yang anda suka.·&nbsp;Capai rakaman anda pada bila-bila masa di TV atau aplikasi Astro GO melalui Rakaman Cloud.&nbsp;Ciri-ciri lain merangkumi 'pause' pada TV dan teruskan tonton pada aplikasi Astro GO, keupayaan carian yang dipertingkat dan banyak lagi.

Apa itu Plug & Play Box?

Anda boleh melaporkan insiden melalui WhatsApp di 03-9543 3838 dengan menaip <a style="color: #ec008c; text-decoration: underline;" href="https://api.whatsapp.com/send/?phone=60395433838&amp;text=PNP&amp;app_absent=0" id="">PNP</a> dan akses panduan pengguna atau meminta bantuan lanjut daripada ejen berdedikasi kami. Sila sediakan nombor pengesanan Airway Bill anda untuk pengesahan. Jika kotak penggantian/kad SIM Astro dianggap perlu, kotak baharu dan kad SIM Astro yang baharu akan dihantar melalui kurier ke alamat perkhidmatan anda.

Apa patut saya buat kalau saya tak boleh aktifkan Plug & Play Box saya?

Untuk apa-apa masalah teknikal, anda boleh melawat <a style="color: #ec008c; text-decoration: underline;" href="https://support.astro.com.my/sub-category/technical-troubleshooting-ultra-box-ulti-box" id="">halaman Bantuan &amp; Sokongan Astro</a> atau hubungi Astro melalui WhatsApp di 03-9543 3838 dengan menaip <a style="color: #ec008c; text-decoration: underline;" href="https://api.whatsapp.com/send/?phone=60395433838&amp;text=PNP&amp;app_absent=0" target="_blank" id="">PNP</a>.

Apa perlu saya buat kalau saya mengalami masalah teknikal dengan Plug & Play Box?

Ultra Plug &amp; Play Box hadir dengan waranti perkakasan kotak selama satu tahun.

Untuk pemasangan kendiri, terdapat meterai jaminan di bahagian bawah Ultra Plug &amp; Play Box, yang tidak boleh ditanggalkan atau diubah kerana ini akan membatalkan jaminan perkakasan Ultra Box selama satu tahun.

Apa jaminan ke atas Ultra Plug & Play Box?

Selepas Plug &amp; Play Box anda telah diaktifkan, perkhidmatan kurier akan menghubungi anda dalam masa DUA (2) minggu untuk aturkan masa bagi mereka ambil Astro Box dan kad SIM/Kad Pintar &nbsp;lama.
<ol style="list-style-type: decimal; padding-left:40px">
	<li style="display: list-item;">Pastikan semua kabel telah dicabut dari Astro Box lama. Untuk membatalkan kabel satelit putih dari Astro Box lama anda, pegang saja kabel, pusingkan dan tarik dengan perlahan-lahan.</li>
	<li style="display: list-item;">Simpan barang-barang ini supaya rakan penghantaran kami boleh mengambilnya daripada anda:</li>
</ol>

<ul>
	<li>
Astro Box lama
</li>
	<li>Astro Box lama/Kad Pintar Astro lama (tinggalkannya di dalam Astro Box anda)</li>
</ul>

<ol style="list-style-type: decimal; padding-left:40px" start="3">
	<li style="display: list-item;">
Apabila  perkhidmatan kurier sampai di kediaman anda, sila sahkan yang mereka datang untuk mengambil barang bagi pihak Astro.
</li>
	<li style="display: list-item;">
Benarkan pihak kurier memeriksa  nombor bersiri Astro Box.
</li>
	<li style="display: list-item;">
Serahkan semua barang kepada mereka untuk  dipulangkan dan selesai!
</li>
</ol>

 Apa perlu saya buat dengan Astro Box lama bila saya menerima Plug & Play Box baharu?

Astro’s Plug &amp; Play Box is our latest box where users can enjoy the latest Astro box simply by connecting it to the TV and internet. There is no longer a need to schedule or pay for an installation. By connecting your Plug &amp; Play Box to home broadband, you will be able to do the following:&nbsp;·&nbsp;Watch your channels over the Internet. No more rain fade!·&nbsp;Never miss your favourite shows again as you can stream&nbsp;LIVE&nbsp;events from the beginning, or simply pause and resume the program as you wish.·&nbsp;Access a library of over 65,000 videos on demand. Catch-up or binge-watch full episodes whenever you like.·&nbsp;Access your recordings anytime on TV or the Astro GO app via Cloud Recording.&nbsp;Other features include pause on TV and continue watching on the Astro GO app, enhanced search capabilities and more.

What is the Plug & Play Box?

You may report the incident on WhatsApp at 03-9543 3838 by typing <a style="color: #ec008c; text-decoration: underline;" href="https://api.whatsapp.com/send/?phone=60395433838&amp;text=PNP&amp;app_absent=0" id="">PNP</a> and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation.If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.

What should I do if I am unable to activate my Plug & Play Box?

For any technical issues, you may visit <a style="color: #ec008c; text-decoration: underline;" href="https://support.astro.com.my/sub-category/technical-troubleshooting-ultra-box-ulti-box" target="_blank" id="">Astro's Help &amp; Support page</a> or contact Astro via WhatsApp at 03-9543 3838 by typing <a style="color: #ec008c; text-decoration: underline;" href="https://api.whatsapp.com/send/?phone=60395433838&amp;text=PNP&amp;app_absent=0" target="_blank" id="">PNP</a>.

What do I do if I have technical issues with the Plug & Play Box?

The Ultra/Ulti Plug &amp; Play Box comes with a one-year box hardware warranty.
For self-installation, there is a warranty seal at the bottom of the Ultra/Ulti Plug &amp; Play Box, which must not be removed or tampered with as this would void the one-year Ultra/Ulti box hardware warranty.

What is the warranty on the Ultra/Ulti Plug & Play Box?

Once your Plug &amp; Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.

<ol style="list-style-type: decimal; padding-left:40px">
	<li style="display: list-item;">Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.</li>
	<li style="display: list-item;">Set aside these items to be ready for our delivery partner to pick up from you:</li>
</ol>

<ul>
	<li>Old Astro Box</li>
	<li>Old Astro Smartcard/SIM Card (leave this in your Astro Box)</li>
</ul>

<ol style="list-style-type: decimal; padding-left:40px" start="3">
	<li style="display: list-item;">When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.</li>
	<li style="display: list-item;">Allow the courier to check the serial number of the Astro box.</li>
	<li style="display: list-item;">Hand them all the items for return, and you're done!</li>
</ol>

What should I do with my old Astro box upon receiving my new Plug & Play Box?

Hiburan terbaik kini di hujung jari anda, sepanjang masa di rumah. Klik <a id="heroSectionVideoLink" href="https://arweb.app/?zid=z/SMtj1c&amp;rs=0&amp;menu=0&amp;toolbar=1" target="_blank" class="pink-clr" style="color:#ec008c;">sini</a> untuk melihat video pemasangan realiti tambahan (anda perlu menghalakan kamera telefon anda kepada kad yang disertakan dengan Ultra Plug &amp; Play Box anda)

Hiburan gempak. Pasang & tonton sahaja!

Enjoy the best entertainment at your fingertips, in the comfort of your home. Click <a id="heroSectionVideoLink" href="https://arweb.app/?zid=z/SMtj1c&amp;rs=0&amp;menu=0&amp;toolbar=1" target="_blank" class="pink-clr" style="color:#ec008c;">Here </a>to check out our step-by-step augmented reality installation video (you will need to point your phone camera at the card that comes with your Ultra Plug &amp; Play Box)

Great shows. Just plug in & play!

How to install your Astro Ultra Plug & Play Box

Bahasa Malaysia

Cara-cara memasang Astro Ultra Plug & Play Box anda

Chinese

如何安装您的 Astro Ultra Plug & Play Box

Tamil

உங்கள் Astro Ultra Plug & Play Box - ஐநிறுவுவல் முறை

Masukkan SIM Astro secara perlahan dengan bahagian cip menghala ke bawah. Sambungkan kabel (power, HDMI, LAN) dan hidupkan box anda

Langkah 1

Tetapkan bahasa dan peleraian paparan pilihan anda (pilih 'Auto') kemudian pilih 'IPTV Plug & Play' (self-install)

Langkah 2

Sambungkan ke internet kediaman anda melalu kabel LAN atau Wi-Fi dan sahkan penyambungan. Untuk pelanggan IPTV, klik <a id="step3Link" href="https://support.astro.com.my/question/i-am-an-existing-astro-iptv-customer-how-should-i-connect-my-plug-play-box-to-the-internet" target="_blank" style="color:#ec008c;">sini</a>

Langkah 3

Tekan ‘Update Now’ untuk memuat turun pengemaskinian perisian

Langkah 4

Tunggu sehingga proses pengaktifan box selesai dan kemudian tekan ‘Finish’

Langkah 5

Tekan butang ‘Home’ dan selamat menonton!

Langkah 6

Insert Astro SIM card slowly, chip-side facing down. Connect cables (power, HDMI, LAN) and switch on your box

Step 1

Choose your preferred language, resolution (select ‘Auto’) then select ‘IPTV Plug & Play’ (self-install)

Step 2

Connect to your home internet via LAN cable or Wi-Fi and confirm successful connection. For IPTV customers, click <a id="step3Link" href="https://support.astro.com.my/question/i-am-an-existing-astro-iptv-customer-how-should-i-connect-my-plug-play-box-to-the-internet" target="_blank" style="color:#ec008c;">Here</a>

Step 3

Press ‘Update Now’ to download and install the software updates

Step 4

Wait for the box activation process to complete and simply press ‘Finish’

Step 5

Step 6

ultra

The ultimate viewing experience with Ultra Box in 4K UHD and full HD. Enjoy your favourite TV shows, movies, sports and stream video on demand anytime.

Get started with your Ultra Box

Great shows.
Just plug in & play!

Watch in your preferred language

Install your box in a few simple steps

Good things come in small packages

Better experience and accessibility

No more signal issues

Watch everything to your heart's content

Completed with your box installation?

Get started with your Ultra Box

Great shows.Just plug in & play!

Watch in your preferred language

Install your box in a few simple steps

Good things come in small packages

Better experience and accessibility

No more signal issues

Watch everything to your heart's content

Completed with your box installation?

Great shows.
Just plug in & play!