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Great shows.
Just plug in & play!

Enjoy the best entertainment at your fingertips, at the comfort of your home. Click here to check out our step-by-step augmented reality installation video.

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Install your box in a few simple steps

Do note that your Ultra Box and Astro SIM Card will be sent to you in two separate deliveries. Please match your SIM Card to the correct Ultra Box by checking your SIM Card Letter for the corresponding Serial Numbers

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Step 1

Insert Astro SIM card slowly, chip-side facing down. Connect cables (power, HDMI, LAN) and switch on your box

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Step 2

Choose your preferred language, resolution (select ‘Auto’) then select ‘IPTV Plug & Play’ (self-install)

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Step 3

Connect to your home internet via LAN cable or Wi-Fi and confirm successful connection. For IPTV customers, click here

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Step 4

Press ‘Update Now’ to download and install the software updates

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Step 5

Wait for the box activation process to complete and simply press ‘Finish’

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Step 6

Press ‘Home’ button and enjoy! If you upgraded to Ultra Plug & Play Box, please return your old Astro Box - click here for Box Return steps

Need Help

Need help?

You can drop us a line if you need further assistance. Please feel free to get in touch with us through our WhatsApp channel

Frequently Asked Questions

[Box Retrieval] What should I do with my old Astro box upon receiving my new Ultra Plug & Play Box?

Once your Ultra Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.

  1. Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
  2. Set aside these items to be ready for our delivery partner to pick up from you: Old Astro BoxOld Astro Smartcard/SIM Card (leave this in your Astro Box)
  3. When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
  4. Allow the courier to check the serial number of the Astro box.
  5. Hand them all the items for return, and you’re done!
I am an existing Astro IPTV customer, how should I connect my Ultra Plug & Play Box to the internet?

Please refer below to set up your Ultra Plug & Play Box:

To connect via LAN cable;

1.  Switch off your old Astro box.

2. To connect your Ultra Plug & Play Box via LAN cable:

    a. Remove the LAN cable from your old Astro box, and connect the LAN cable to your new Ultra Plug & Play Box.

           i.  For Maxis IPTV customers, keep the other end of the LAN cable connected to your router.

           ii.  For TIME IPTV customers, go to the other end of the same LAN cable, plug it out from your modem, and into any LAN port on your router. Ensure that you’re not plugging your LAN cable back into the same box.

 

Note: If you have a two-in-one modem & router, you can skip step ii).

 

To connect via Wi-Fi;

Remove your LAN cable from your old Astro box, and do not plug it into your new Ultra Plug & Play Box.

Why are some shows/channels unavailable on my Ultra Plug & Play Box even though they are part of my subscription?

Not all shows/channels will be available on the Ultra Plug & Play Box as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription.

  • Customers subscribing to Ultra Plug & Play Box with Astro Broadband will not have access to 1 (one) Channel
  • Customers subscribing to Ultra Plug & Play Box without Astro Broadband will not have access to 13 channels based on their subscription (Please refer to full list below)

Please be assured that we are continuously working hard to make more content available on the Ultra Plug & Play Box.

If you prefer to have all these channels, we recommend that you choose the Satellite dish option for the Ultra Box.

Unavailable channels are as below:

Please take note that radio channels will also be unavailable via your Ultra Plug & Play Box. Alternatively, you can install the free Syok App to access Astro Radio channels

(https://syok.my).

How do I receive the Ultra Plug & Play Box and Astro SIM card?

After order submission, the Ultra Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.

The Ultra Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.

What should I do once I have received both my Ultra Plug & Play Box and Astro SIM card?

Please refer to the Welcome Card inside the Ultra Plug & Play Box package and scan the QR code. You may choose to watch either the self-installation video or the Augmented Reality (AR) Installation Video to activate your Ultra Plug & Play Box. You can also download the Installation Guide from the Astro Get Started Page.

Please install and activate your Ultra Box within 7 days of receiving your Ultra Plug & Play Box and Astro SIM card. If you are unable to activate your Ultra Box within 7 days, the Ultra Plug & Play Box will be automatically activated by Astro on the 8th day.

The billing and warranty of the Ultra Plug & Play Box shall begin on the same date of which the Ultra Plug & Play Box is activated.

In the event that you have ordered more than one (1) Ultra Plug & Play Box, please refer to the Astro SIM card letter (included with the Astro SIM card delivery) to match the right Astro SIM card to the respective Ultra Plug & Play Box. Each Astro SIM card has been paired with a specific Ultra Box, thus the correct matching of box and SIM card is required for it to work properly.